I've put the openreach modem in it's place for now, I'll keep it there until further notice as I was experiencing a few drops earlier with the HH5 modem and what not.
Will report back and let you know how it goes within the day.
More BT Infinity issues?
- Thread starter Fragil1ty
- Start date
I've put the openreach modem in it's place for now, I'll keep it there until further notice as I was experiencing a few drops earlier with the HH5 modem and what not.
Will report back and let you know how it goes within the day.
So just reporting in really, I left the modem (bt openreach modem) connected to the router all night and used that as my modem, it was doing really well.
I didn't have any kind of connection issues what so ever with the modem up until 6am, around 6am the internet disconnected twice, this is around about the same that happens with the HH5, so I don't think the modem is going to fix the issue that I have.
Could there be a problem with my line?
I didn't have any kind of connection issues what so ever with the modem up until 6am, around 6am the internet disconnected twice, this is around about the same that happens with the HH5, so I don't think the modem is going to fix the issue that I have.
Could there be a problem with my line?
I take it you have the cable going from the ECI modem yellow Lan port 1 to the red wan port on the HH5 and if you have then it could very well be an issue with your line or the Hub itself.
Have you done a reset of the HH5 yet and see how things are then?
If you have not done so here are the steps to follow unless you already know how to and have tried this option already.
http://bt.custhelp.com/app/answers/...reset-my-bt-home-hub-to-its-factory-settings?
You can also perform a quiet line test and see if there is any noise on your line.
Performing the Quiet Line Test:
Once you have your telephone connected to the BT test socket dial 17070. You will reach BT's line test facility.
Choose option 2 from the menu presented - "Quiet Line Test".
If your telephone has the option, put it on mute. You should hear nothing through the handset.
If you do hear any line noise, crackling, buzzing, popping or humming, note the time when you conducted the test.
Once you have identified the times when noise occurs contact your telephone service provider to report a fault.
There is very good help on the BT Forum here.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/bd-p/BTInfinity
There are Moderators on this forum who can help you out and also other members with some very good advise if all else fails.
A lot of people have given up on the HH5 and decided to buy a different router as there is simply to many issues with the Hub disconnecting.
I hope this helps you out a little bit with your issue and hopefully if you have not tried a reset yet of the Hub maybe this will help.
Let me know how things go.
Hey mate, thanks for the very in-depth post, I really appreciate it.
I live at home with the parents at the moment but I pay the bill and what not and when it did go off (which was yesterday at around 7am), I went downstairs to see if the TV had gone off or whatever, but to my surprise, the mother had informed me that it had not gone off what so ever, so.. I was a bit, 'uh?' about it all.
Regarding the quiet line test, that would be difficult for me as I do not have a phone on my premises, I guess I could go out and buy a super cheap one just to perform this test and what not.
Yes mate, that's exactly how I've got it set-up. I've gone ahead and ordered this cable:
http://www.ebay.co.uk/itm/351230412738?_trksid=p2060778.m2749.l2649&ssPageName=STRK:MEBIDX:IT
Now I'm not sure if this will change anything or whatever but I thought I may as well give it a shot if there would be less interference and all that jazz. The strange thing about all of these issues though is the fact that prior to about 6 weeks ago? They were non-existent and then I was getting disconnects every minute > then that was 'fixed' and then a month and a bit later, similar problems were re-occurring, just not nearly as bad.
I'm sure there is still something wrong with the line or the cabinet, there has to be. I'll just phone up and inquire about it all, but it's just annoying going through all the steps over and over again just to be told the same thing, 'Oh, we'll monitor your line for the next 48 hours and give you a call back', bla bla bla.
One final thing, I have not tried a BT HH5 reset, but that is/was going to be the next step that I was going to attempt, hopefully that will sort out some of the issues that are currently going on.
I'm going to give it a reset in a little while, install my new cable and give BT a call and then I'll report back here later on and let you know.
Thanks for your help thus far.
update:
Got another engineer coming out on Monday, despite an engineer was supposed to come out on Friday (apparently he did and fixed the problem at the exchange).
Doesn't look like he did t hat much of a good job, as I'm currently getting:
on a 76/20 line, this is .. just unacceptable.
Got another engineer coming out on Monday, despite an engineer was supposed to come out on Friday (apparently he did and fixed the problem at the exchange).
Doesn't look like he did t hat much of a good job, as I'm currently getting:
on a 76/20 line, this is .. just unacceptable.
I had an Engineer visits last Monday and since then my HH5 has not dropped the line and I'm back up to 80/20 (or as good as, I'm about 50 meters from my Cab)
5. DSL uptime: 5 days, 19:08:46
6. Data rate: 19999 / 79995
The Engineer can reset DLM so don't let them fob you off, from their phone they have to call:
17070 > 31
Option 8
Option 4 > Select Job
this resets the Infinity port in the Cab and the DLM. The guy I had come out didn't know he could even do this, he called his boss and he told him how to do it.
5. DSL uptime: 5 days, 19:08:46
6. Data rate: 19999 / 79995
The Engineer can reset DLM so don't let them fob you off, from their phone they have to call:
17070 > 31
Option 8
Option 4 > Select Job
this resets the Infinity port in the Cab and the DLM. The guy I had come out didn't know he could even do this, he called his boss and he told him how to do it.
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I see. Yes, the engineer can do it if they have the necessary training. PSTN engineers usually don't, only broadband engineers usually do. As far as I know, the above won't work for a person who's not an engineer as the person has to supply the system with their work mobile phone number to verify who's asking to reset it and to make sure it's an engineer who's asking to reset it. They can also only reset it if there's a hard fault that's since been resolved on that job.
Well the engineer that I'm getting out tomorrow is apparently a specialist engineer and not just an openreach engineer or something like that, so hopefully these problems will get sorted out asap.
Since my earlier post, the internet speeds have gone back upt o about 30 - 32.5 down / 5-7 up, but I just want this sorted as soon as possible as it's starting to become a little annoying now really.
also, is there a way to get more statistics out of my router, as there isn't a whole lot of options in the router from what I can see, all I can really see is the uptime, aside from that, there's nothing.
for example:
Since my earlier post, the internet speeds have gone back upt o about 30 - 32.5 down / 5-7 up, but I just want this sorted as soon as possible as it's starting to become a little annoying now really.
also, is there a way to get more statistics out of my router, as there isn't a whole lot of options in the router from what I can see, all I can really see is the uptime, aside from that, there's nothing.
for example:
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Well the engineer that I'm getting out tomorrow is apparently a specialist engineer and not just an openreach engineer or something like that, so hopefully these problems will get sorted out asap.
Since my earlier post, the internet speeds have gone back upt o about 30 - 32.5 down / 5-7 up, but I just want this sorted as soon as possible as it's starting to become a little annoying now really.
also, is there a way to get more statistics out of my router, as there isn't a whole lot of options in the router from what I can see, all I can really see is the uptime, aside from that, there's nothing.
for example:
The reason you are not getting any stats on the HH5 is that you are using the ECI openreach modem plugged into the hub and if you want the stats back on the Helpdesk section of the hub just unplug the telephone from the modem and plug it back into the HH5 and your stats should be back.
Let us know how you get on.
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- 9 Jan 2012
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- 906
- Location
- Wirral
Strange. I am in the NW and near Liverpool and Im having this exact same problem.
Just done a quick speedtest and noticed downloads have halfed whilst uploads remain the same? Is there a fault in the area or something?
Just done a quick speedtest and noticed downloads have halfed whilst uploads remain the same? Is there a fault in the area or something?
How did it go?
Hey guys, sorry about the delay, been rather busy as of late, but here is the final update.
The engineer came around rather early, around the 10:30 mark, which was great.
I told him the problems and then he proceeded to do his tests.
When he had finished all of his work, he said that I was getting around 66-68mb to the master socket, so I went upstairs and checked it on my main pc, but I was only getting around 55/18, which was okay as he said that it might need a few days to stabalise and all that jazz.
One great thing out of this is that my internet has not dropped once since the fixes have been implemented (new wires installed, different location inside the cab etc), but I have noticed that my speeds have dropped a little, yet again, not sure why it is. I've done line checks on both: Speedtest.btwholesale.com and on http://diagnostics.bt.com/login/?workflow=Speed and they both state that the IP for my line is 66down, so I'm not entirely sure what's going on, maybe it's my set-up (modem -> router), maybe it needs a complete reset? I do not know.
I'm not entirely sure, I'm rather close to Liverpool myself, there does seem to be some sort of issue but I'm not entirely sure, I'll phone up and see what I can find out, but they'll probably just give me the same old b/s, "try this, try that, try this", etc. But I'll let you know if I find out anything relevant.
But as you can see from the image below, these are speedtests before the line was fixed, after and what i'm currently getting: (it seems to be up and down a lot at the moment).
- speedtest
- btwholesale #1
- btwholesale #2
- line test, btwholesale
The engineer came around rather early, around the 10:30 mark, which was great.
I told him the problems and then he proceeded to do his tests.
- There was noise on my line when he was doing the silent phone tests or whatever, so he went away and he fixed that (by going to the cabinet)
- He then came back and was noticing that it wasn't entirely fixed, so he then went over to the telephone pole and did some work there and he also switched me over to a different line I guess? from the pole to the cabinet, if that's how it works? not sure
- After this, he went out back and noticed that there was a bit of damp in a black circular box (so that needed to be replaced) and furthermore there was corrosion on my wire and it had been chewed slightly, not sure by what, maybe rodents, not sure.
- He replaced all of this, new wiring and everything, he was a very good engineer, very in-depth and he took his time, he didn't rush anything and he seemed to fix all of the issues.
When he had finished all of his work, he said that I was getting around 66-68mb to the master socket, so I went upstairs and checked it on my main pc, but I was only getting around 55/18, which was okay as he said that it might need a few days to stabalise and all that jazz.
One great thing out of this is that my internet has not dropped once since the fixes have been implemented (new wires installed, different location inside the cab etc), but I have noticed that my speeds have dropped a little, yet again, not sure why it is. I've done line checks on both: Speedtest.btwholesale.com and on http://diagnostics.bt.com/login/?workflow=Speed and they both state that the IP for my line is 66down, so I'm not entirely sure what's going on, maybe it's my set-up (modem -> router), maybe it needs a complete reset? I do not know.
I'm not entirely sure, I'm rather close to Liverpool myself, there does seem to be some sort of issue but I'm not entirely sure, I'll phone up and see what I can find out, but they'll probably just give me the same old b/s, "try this, try that, try this", etc. But I'll let you know if I find out anything relevant.
But as you can see from the image below, these are speedtests before the line was fixed, after and what i'm currently getting: (it seems to be up and down a lot at the moment).
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