Mortgage end / Title Register

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We paid off the mortgage two years ago, Co-Op sent letter confirming mortgage account now closed, didn't think any more about it. I was reading this thread which triggered me to check our Title Register. I presume based on the below that Co-Op have forgotten to inform the Land Registry and I need to be chasing Co-Op to get these entries removed?

B: Proprietorship register
RESTRICTION: No disposition of the registered estate by the proprietor of the registered estate is to be registered without a written consent signed by the proprietor for the time being of the Charge dated 5 October 2007 in favour of The Co-Operative Bank PLC referred to in the Charges Register.

C: Charges register
REGISTERED CHARGE dated 5 October 2007 affecting also title XX123456.

Proprietor: THE CO-OPERATIVE BANK PLC
 
We paid off the mortgage two years ago, Co-Op sent letter confirming mortgage account now closed, didn't think any more about it. I was reading this thread which triggered me to check our Title Register. I presume based on the below that Co-Op have forgotten to inform the Land Registry and I need to be chasing Co-Op to get these entries removed?

B: Proprietorship register
RESTRICTION: No disposition of the registered estate by the proprietor of the registered estate is to be registered without a written consent signed by the proprietor for the time being of the Charge dated 5 October 2007 in favour of The Co-Operative Bank PLC referred to in the Charges Register.

C: Charges register
REGISTERED CHARGE dated 5 October 2007 affecting also title XX123456.

Proprietor: THE CO-OPERATIVE BANK PLC

To elaborate on the above. It'll be outlined in your letter from the coop that you need to do a title discharge to make your house fully yours. When I did it I went back to the solicitor that I had engaged for the initial house purchase for them to discharge the title. There's a fee for this, my one was 360quid. Once that's done after a week or so I had it confirmed that my mortgage providers name was off the title and the house was in my name.
 
It'll be outlined in your letter from the coop that you need to do a title discharge to make your house fully yours.

It should have said that, but I found the letter from two years ago which basically says 'your mortgage account is now closed, thanks for being a customer'.

Anyway, I contacted coop, they pointed me to their online remove legal charge form. I filled this in and a few days later received a fat envelope containing confirmation the charge had been removed (I've subsequently downloaded the title from Land Registry to confirm) along with a whole bunch of documents from when the mortgage was taken out including searches with local council, coal board, various title documents from Land Registry going back to 1844, etc. Quite interesting, glad I found out about it, and no fee payable.
 
The lender should have notified the land registry to remove their charge when you redeemed your account.

It’s done through an e-DS1 on the land registry portal. I’ve never heard of a lender not removing their charge upon redemption before. Seems a bit shoddy.
 
I’ve never heard of a lender not removing their charge upon redemption before. Seems a bit shoddy.

It is (or was) an option for the lender to retain the title deeds for safe keeping upon redemption of the mortgage. The charge being removed would trigger the release of deeds to the owner/their solicitor. This was pretty much the default pre-mid 2000s so anything dating from before/around that time is quite likely to default to that. Some lenders charged for keeping the documents, some didn't. When I sorted out my father's estate there was a nominal fee of £100.
 
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