Moved router, now can't connect to Internet. Why?

chrisxuk · 9 Aug 2009 at 18:23

Hi
basically, i moved my router from downstairs to upstairs. Plugged it all in upstairs and switch on my computer. Now it says it's connected but when i open up Firefox i can't get on any website.

Moved the router back downstairs, connected it up and works fine straight away :confused:

Any ideas why? And what i can do to fix it

Thanks in advance

theheyes · 9 Aug 2009 at 18:30

All the microfilters (if used) are installed correctly?

Dewotter · 9 Aug 2009 at 18:31

If it's DSL I'm sure it only works on the master BT socket. Which I'm guessing is the downstairs one.

Paul11 · 9 Aug 2009 at 18:44

RKO said:
If it's DSL I'm sure it only works on the master BT socket. Which I'm guessing is the downstairs one.

DSL should run off of any socket

chrisxuk said:
Hi
basically, i moved my router from downstairs to upstairs. Plugged it all in upstairs and switch on my computer. Now it says it's connected

Thanks in advance

where does it say connected? can you see the speed that you connect at ?

Daegan · 9 Aug 2009 at 19:06

Paul11 said:
where does it say connected? can you see the speed that you connect at ?

Just reiterating this. Has the modem established a DSL connection and got online, as indicated by status lights on the router or info in its web interface. Or are you just connected to the router.

Assuming this is DSL, as with cable you'd normally only have one point in the house to connect a cable modem to.

chrisxuk · 9 Aug 2009 at 22:19

theheyes said:
All the microfilters (if used) are installed correctly?

Yes

Paul11 said:
DSL should run off of any socket

where does it say connected? can you see the speed that you connect at ?

Bottom right hand corner of the screen, the two computers sign. Says:
Local Area Connection
Speed: 100mbps
Connected

Daegan said:
Just reiterating this. Has the modem established a DSL connection and got online, as indicated by status lights on the router or info in its web interface. Or are you just connected to the router.

Assuming this is DSL, as with cable you'd normally only have one point in the house to connect a cable modem to.

I'm not entirely sure what DSL is, it could be. Its an Orange Livebox, and our ISP is Orange.

All the normal lights were flashing, and laptops could connect wirelessley. But still had the same problem

pennywise · 10 Aug 2009 at 00:13

chrisxuk said:
Yes

Bottom right hand corner of the screen, the two computers sign. Says:
Local Area Connection
Speed: 100mbps
Connected

I'm not entirely sure what DSL is, it could be. Its an Orange Livebox, and our ISP is Orange.

All the normal lights were flashing, and laptops could connect wirelessley. But still had the same problem

Yeah that's your local connection to the router. Try pinging www.google.co.uk (start/run/cmd/ping www.google.co.uk) and see if anything comes up, or if, when you have it plugged in upstairs, the sync/DSL light is steady.

chrisxuk · 10 Aug 2009 at 09:51

I'll try that in a bit. Just eating breakfast

K.C. Leblanc · 10 Aug 2009 at 10:34

Broadband doesn't always work through phone extensions, how long is the extension? Is the extention the type that plugs in or is it wired in? If it's plugged in remove the microfilter and phone from your downstatirs socket, if it then works upstairs you've got a micrfilter problem.

If not try this click start > run and type in CMD. When the command line window pops up type in 'ipconfig'. It'll give you some information, what you've looking for is the default gateway. It should be something like 192.168.1.1. Type this into a web browser, this should give you the admin interface for your router which will give you some extra information.

chrisxuk · 10 Aug 2009 at 17:32

RKO said:
If it's DSL I'm sure it only works on the master BT socket. Which I'm guessing is the downstairs one.

Yes, downstairs is the Master socket. Rang up orange and they said that it needs to go through the master socket which is why it wasn't working. I don't know much about phone sockets, but is it possible to change the location of the master socket?

Dano · 10 Aug 2009 at 17:55

Paul11 said:
DSL should run off of any socket

Not a chance, rarely see modems work on anything other than the master socket.

Daegan · 10 Aug 2009 at 17:58

A properly wired, unfiltered extension and it should be fine.

Dano · 10 Aug 2009 at 18:00

Daegan said:
A properly wired, unfiltered extension and it should be fine.

Yes, but extensions are rarely both in my experience.

enigma27 · 10 Aug 2009 at 19:20

Dano said:
Yes, but extensions are rarely both in my experience.

dont know where you go this information but all three of my previous address's i have had adsl running on an extension as the mster socket is no where near my PC.

OP

have you made sure when you have connected the router upstairs you have put a filter on the socket downstairs?

Dano · 10 Aug 2009 at 19:42

enigma27 said:
dont know where you go this information but all three of my previous address's i have had adsl running on an extension as the mster socket is no where near my PC.

OP

have you made sure when you have connected the router upstairs you have put a filter on the socket downstairs?

Experience as stated.

chrisxuk · 23 Aug 2009 at 10:01

enigma27 said:
OP

have you made sure when you have connected the router upstairs you have put a filter on the socket downstairs?

Yep, it's got a filter

I was looking through the box that came with my router etc when i first got it. And i was wondering whether i would have to run the set-up disk again when the routers moved upstairs. Would this work?

tolien · 23 Aug 2009 at 10:36

No, you don't ever need to run a set up disk for a router.

Edward78 · 23 Aug 2009 at 15:43

Why not get a Powerline AV Ethernet Adapter?