Moving from Sky to BT Infinity

brucey034 · 20 Mar 2013 at 07:23

Hi, has anyone moved from Sky LLU broadband and phone to BT Infinity ?

Do I need to contact Sky to get a mac code ?

From looking around I seem to be getting conflicting answers.

Has anyone done the switch ? and how did it go ?

Thanks.

mikejs21 · 20 Mar 2013 at 08:09

I'm in the middle of doing this. You will need to get your mac code from sky, just phone them up. Booked in for installation a week today so will let you know how it goes.

brucey034 · 20 Mar 2013 at 08:15

mikejs21 said:
I'm in the middle of doing this. You will need to get your mac code from sky, just phone them up. Booked in for installation a week today so will let you know how it goes.

Thanks, will give Sky a call later, BT installation date is 9th of April.

I am wary that Sky will cut us off before BT is installed.

mikejs21 · 20 Mar 2013 at 08:36

brucey034 said:
Thanks, will give Sky a call later, BT installation date is 9th of April.

I am wary that Sky will cut us off before BT is installed.

Don't think that'll happen, I got told that when BT activate the Mac code (assume that is installation) sky switches off. I'm gonna phone sky to confirm they will cancel my broadband sometime in the next few days.

tipsy · 20 Mar 2013 at 09:41

Could you not go to sky fibre instead? As much as I like sky I has some reservations about CS agents you speak to and what notes they put on the account & how bothered they are when you chat to them. They dont record all calls only 75% of them, I hope all goes well.

brucey034 · 20 Mar 2013 at 10:11

Well I have called BT for advice, and they have told me I need to contact Sky and get a MAC code.

Called Sky and they say I don't need a MAC code and the switch should just go ahead.

Here we go, here we go, here we go.

Can we switch to BT from Sky LLU without any problems ?

brucey034 · 20 Mar 2013 at 10:14

tipsy said:
Could you not go to sky fibre instead? As much as I like sky I has some reservations about CS agents you speak to and what notes they put on the account & how bothered they are when you chat to them. They dont record all calls only 75% of them, I hope all goes well.

Thanks tipsy, I don't really want to stay with Sky, plus their fastest fibre looks to be a bit more expensive than BT.

mikejs21 · 20 Mar 2013 at 13:05

brucey034 said:
Well I have called BT for advice, and they have told me I need to contact Sky and get a MAC code.

Called Sky and they say I don't need a MAC code and the switch should just go ahead.

Here we go, here we go, here we go.

Can we switch to BT from Sky LLU without any problems ?

Said that to me but was having none of it. Tbf I got my Mac code there and then on the phone.

brucey034 · 20 Mar 2013 at 13:40

mikejs21 said:
Said that to me but was having none of it. Tbf I got my Mac code there and then on the phone.

Were you on LLU ?

steven_belfast · 20 Mar 2013 at 14:44

brucey034 said:
Were you on LLU ?

By the sounds of it yes.

Guessing Sky are saying you don't need a Mac code as you would have been on the SVBN Network and so can't Migrate from this as most line checkers do not pick up there is an active and working line.

brucey034 · 20 Mar 2013 at 15:28

Just spent 20 minutes on the phone waiting to get to speak to someone at BT, I finally managed to get through to a foreign call centre and I have decided to cancel the order.

Signed up with Plusnet Fibre unlimited, £23.98 for 6 months then £33.98 after, they have confirmed I will not need a Mac code, and it gets installed a week earlier than BT.

Its a shame BT don't offer a similar price as Plusnet, given that they own them.

steven_belfast · 20 Mar 2013 at 15:36

brucey034 said:
Just spent 20 minutes on the phone waiting to get to speak to someone at BT, I finally managed to get through to a foreign call centre and I have decided to cancel the order.

Signed up with Plusnet Fibre unlimited, £23.98 for 6 months then £33.98 after, they have confirmed I will not need a Mac code, and it gets installed a week earlier than BT.

Its a shame BT don't offer a similar price as Plusnet, given that they own them.

Due to this Sky will not cancel down, so you will need to call them and give 31 days notice.

On the up side you can (If you want) wait until your Plusnet goes live so there is zero down time.

Crisp89 · 20 Mar 2013 at 16:12

Did you not consider just upgrading to Sky fibre?

Nightglow · 20 Mar 2013 at 16:24

Crisp89 said:
Did you not consider just upgrading to Sky fibre?

I thought the same.

brucey034 · 20 Mar 2013 at 17:10

Crisp89 said:
Did you not consider just upgrading to Sky fibre?

I did consider it, but Sky were more expensive, plus I would have to pay £50 for the router because I am an existing customer.

Sky have had more than enough money out of me over the years.

CliffyG · 20 Mar 2013 at 18:21

Aren't sky still only one of the only providers to have no fup and no traffic shaping or have things changed now?

Crisp89 · 20 Mar 2013 at 18:30

brucey034 said:
I did consider it, but Sky were more expensive, plus I would have to pay £50 for the router because I am an existing customer.

Sky have had more than enough money out of me over the years.

Feel your pain. I was always under the impression that Sky were cheaper when it came to Broadband, but looking at their fibre prices you're right.

I guess they have to charge more as after all, they're leasing lines from BT.
******* line rental almost 15 quid.

SilverTongue · 20 Mar 2013 at 18:52

Currently in the process of switching myself, didn't need to give MAC code as BT contacted Sky themselves for the switch, being installed on the 2nd. Also no FUP or shaping with BT

Kanpai · 20 Mar 2013 at 19:12

CliffyG said:
Aren't sky still only one of the only providers to have no fup and no traffic shaping or have things changed now?

No FUP/Traffic Shaping on BT Infinity anymore