Howdy all! Hope you are enjoying your Friday.
This week I took the plunge after many a day spent "Hmmm'ing & Haw'ing" I ordered a Samsung S3 from Mobilephonesdirect.co.uk on a tariff after cashback that comes to £15 pcm.
I ordered Monday morning with the promise of it arriving the next day. My partner also ordered a S3 a couple of hours later, after hearing about the good deal I got for a phone that maybe a lil dated but can still hold it's own.
Tuesday the delivery comes and only one phone, my gf's, so I call up MPD and I am told that it will arrive before 6pm that day and even that there is no tracking code, not to worry. So surprise surprise no phone arrives.
I phone up MPD on the Wednesday, speak to another advisor who explains that it is very weird that there is no tracking code, he goes off & finds out what is happening then explains that there was a system glitch and I should have been informed of such a thing and I will get an email explaining that it will arrive on 01/07/2013. No email arrived, I called up again and was told to make an email complaint. Which I did.
Thursday, I get an email from MPD offering me an overpriced case for the S3 I am yet to receive as compensation for the trouble they have caused me as I am reliant on my phone for agency work and phone interviews. I tell them that this is unsatisfactory and I wish to hear from a manager, which I am told they will contact me before the end of the day. No contact was made.
So today (Friday) I ring up, get the same spiel about a system glitch although it now says on the system I have received the phone, although there is no record of it being sent out. So I ask to speak to the manager who I am told is off today, I ask to speak to whoever is in charge, I am told that there isn't anyone with that authority on today.
Now I have to wait until Monday before (or if)I hear from someone who can sort this problem out fully.
So I am at a lose as to what to do now, I'm being sent round in circles and trying to not give up as, yeah getting my phone in the end is what I want, but I do think they should take responsibility for all the hassle. I'd cancel the order but then it would just push my need for a new working phone even further.
Anyone else had this sort of problem with a phone company? What can be done?
tl;dr - company has mucked up, I've been in the dark and had to do all the chasing up, wasting my time and causing unnecessary grief.
Cheers.
This week I took the plunge after many a day spent "Hmmm'ing & Haw'ing" I ordered a Samsung S3 from Mobilephonesdirect.co.uk on a tariff after cashback that comes to £15 pcm.
I ordered Monday morning with the promise of it arriving the next day. My partner also ordered a S3 a couple of hours later, after hearing about the good deal I got for a phone that maybe a lil dated but can still hold it's own.
Tuesday the delivery comes and only one phone, my gf's, so I call up MPD and I am told that it will arrive before 6pm that day and even that there is no tracking code, not to worry. So surprise surprise no phone arrives.
I phone up MPD on the Wednesday, speak to another advisor who explains that it is very weird that there is no tracking code, he goes off & finds out what is happening then explains that there was a system glitch and I should have been informed of such a thing and I will get an email explaining that it will arrive on 01/07/2013. No email arrived, I called up again and was told to make an email complaint. Which I did.
Thursday, I get an email from MPD offering me an overpriced case for the S3 I am yet to receive as compensation for the trouble they have caused me as I am reliant on my phone for agency work and phone interviews. I tell them that this is unsatisfactory and I wish to hear from a manager, which I am told they will contact me before the end of the day. No contact was made.
So today (Friday) I ring up, get the same spiel about a system glitch although it now says on the system I have received the phone, although there is no record of it being sent out. So I ask to speak to the manager who I am told is off today, I ask to speak to whoever is in charge, I am told that there isn't anyone with that authority on today.
Now I have to wait until Monday before (or if)I hear from someone who can sort this problem out fully.
So I am at a lose as to what to do now, I'm being sent round in circles and trying to not give up as, yeah getting my phone in the end is what I want, but I do think they should take responsibility for all the hassle. I'd cancel the order but then it would just push my need for a new working phone even further.
Anyone else had this sort of problem with a phone company? What can be done?
tl;dr - company has mucked up, I've been in the dark and had to do all the chasing up, wasting my time and causing unnecessary grief.
Cheers.
