MS and it's effects

Philtor

Philtor

Philtor

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So I dealt with a customer today that had MS and made it clear from the outset. She was extremely rude and cutting from the start, however I'm trained to deal with such people. She did not respond to my training however which I was surprised with.

What I cannot understand is despite my best efforts, she became almost abusive at one point. Is this a factor of MS or simply the persons personality?

Please forgive my ignorance but I was not sure what I was dealing with. I have never spoken to a more cutting person in my life :(
 
It could have just been the type of person they are, or it might be a by-product of their illness, there's no way to tell unless you know them/knew them before they developed the disease but as long as you kept a cool head and didn't rise to them then you did the right thing in my opinion.
 
Yes I kept a cool head, but despite doing everything for them I could not win. My work puts me in some ******* situations but she was so angry. Im trained how to deal with people like that, but it was the first time I spoke with someone suffering from Multiple sclerosis. I just wondered is this normal (mood affected etc).
 
I don't believe that it's a side effect of that particular illness.

More likely that she was just a complete **** who likes to use her illness as a weapon and excuse to treat others like the inconsiderate piece of **** she actually is.
 
While thats quite possible, it can have a wide variety of effects on mood/behavior tho usually doesn't result in outright rudeness - I'd hazard its a side effect of some medication than caused by MS itself.
 
No. I wouldn't say a change in attitude is an inherent symptom of ms. The disease affects the transmission of signals from the brain to muscles. Although it is a neurological condition, the symptoms are physical.

That said, it's not inconceivable that your attitude could be affected due to having such a disease as it can have a massive impact on your quality of life depending on how it affects you.
 
Philtor said:
Multiple sclerosis. Should have explained. Sorry.
Click to expand...

Nope, Imhave family members with it. They don't exhibit such signs. I have multiple patients with it, amd only one showed the sort of behaviour you are speaking about, amd she was a nasty piece of work prior to her diagnosis.

Ms affects nerve conduction, within the central nervous system, but many of tne actual brains system are not covered in myelin sheaths and shouldn't be affected. Behaviour centres are part of this collection.

He nastiness is her own doing, but could be a result if depression or mental illness related to her disease, rather than directly physically caused by her disease.
 
What was the nature of her complaint? Maybe your training wasn't as good as you thought and you were being extremely inflexible and frustrating to deal with?

:p

Or, she was simply a grumpy biznitch.
 
The symptoms of MS depend on the patient. Some of the symptoms can manifest this way.

Without looking at her MRI and knowing her history I wouldn't be able to say whether it was directly directly caused by sclerosis in a behaviour centre, as an indirect consequence caused by sclerosis, because she is annoyed with life, etc.

Ok I'll edit this as you are getting some really stupid advice in this thread.

You have to think what the mechanism of MS is. Area of the neural network eg spine + brain are systematically attacked at varying intervals causing damage and potential malfunction in that area. There is no real pattern to how it changes people because it really depends on which area is attacked. Eg attack on the optic nerves - sight depletion (this is common but actually indicative of lesser severity), attacking say C5 spine then you may get tingling at the finger tips and shooting sensations down the limbs whenever the neck is moved. So it really depends on where this woman has had the damage does it not? She may for all you know have had her behaviour centres attacked therefore changing her behaviour etc. I am sure you get the picture.

What you need to forget is muppets who say they know people with MS and they don't do this. Great for those people who will have a different pattern because they have been attacked in different areas. Those people may not have to have lived with the life this woman has.

That is not to excuse the behaviour - just give it a frame of reference.

I would say in my experience (which is considerable in this field) that people with MS have in the main significant problems that would manifest as frustrations, mental health issues, anger, factors associated with fatigue in the later stages. However, I have not really met people who I would consider to be complete and utter ***** unless they actively undergoing a "relapse" in which case their behaviour may well be out of their control.
 
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I would have told her to go do one, seriously,

My daughter is severely disabled and I come across this all the time, during contact with mothers/fathers etc.

regardless of disabilities, people are just damn rude sometimes and deserve telling off,

very few exceptions, like Asperger's and autism, but even then, bad behaviour must be attempted to be corrected
 
having a neurological condition myself, that leaves me in a wheelchair, having seizures and a bad speech impediment. I say she is probably just mad at the world for having such a terrible illness. My Aunt has MS and it's honestly not very much fun.

Saying that though I have really bad days and have never treated anyone like this ever, but you did the right thing
 
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