MSI GT72 Boot/start up problem

Associate
Joined
17 Nov 2011
Posts
1,511
Location
Cambs
Evening,

I am hoping someone might be able to give me a quick answer? I have an MSI GT72 6QE laptop. I have had this for 11 months, so is still under warranty. For the last 3 days or so I have had an issue on boot.

When I turn the laptop on most of the time I get the MSI splash screen then the screen goes black, so it looks like it is going into Windows, but just hangs there. No keyboard or anything. Other times I get some vertical coloured lines after the splash screen and then it hangs.

I can get around the problem by powering the laptop off with the power button. I then unplug the power lead (this is a desktop replacement so 99% of time is on its power lead) and hold the power button down for 1 minute. I then plug the power lead back in, boot it up again and it works fine. I have had a few crashes in various games recently, but have put these down to the games (FM17) rather than a problem with the laptop, but it may be connected?

I thought initially it was a software problem as it started when windows did an update. I re-installed windows through recovery on the laptop but it has made no difference.

I have contacted MSI through email, but had no reply yet, so any advice on here would be appreciated.

Thanks in advance.
 
Soldato
Joined
15 Apr 2012
Posts
6,605
Location
Rannoch
If you have re-installed Windows then it looks like a hardware issue. There's an MSI rep on this forum. Have you changed anything in the bios or updated it?
 
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