MSI onboard audio not working

Jonnybmac · 8 Sep 2018 at 16:22

I've just got a B450-A Pro and gone to plug my headset in the front of my case to find my audio and mic don't work. Okay I thought I've obviously plugged it in wrong. Tried the back and still nothing. Unistalled drivers and reinstalled - nothing.

I've gone into bios and board explorer and the ports are not showing anything in them despite there being a mic and headphone jack. Also tried the front but doesn't actually tell me if anything is in from the board explorer, only that the front audio pins have something connected.

Does this mean my audio chipset is wrecked and I need to RMA? Would something broken cause both the rear and front to not work? I've double checked the front and theres only really one way to plug in the front audio, it isn't single pins its a full one piece connection so I'm pretty sure nothing is wrong in that department.

Jamin280672 · 8 Sep 2018 at 18:25

Jonnybmac said:
I've just got a B450-A Pro and gone to plug my headset in the front of my case to find my audio and mic don't work. Okay I thought I've obviously plugged it in wrong. Tried the back and still nothing. Unistalled drivers and reinstalled - nothing.

I've gone into bios and board explorer and the ports are not showing anything in them despite there being a mic and headphone jack. Also tried the front but doesn't actually tell me if anything is in from the board explorer, only that the front audio pins have something connected.

Does this mean my audio chipset is wrecked and I need to RMA? Would something broken cause both the rear and front to not work? I've double checked the front and theres only really one way to plug in the front audio, it isn't single pins its a full one piece connection so I'm pretty sure nothing is wrong in that department.

Try this: unplug the front panel audio connector out of the header on the motherboard, leave it out, reboot the computer, and see if the back ones work then.

Jonnybmac · 9 Sep 2018 at 11:35

Jamin280672 said:
Try this: unplug the front panel audio connector out of the header on the motherboard, leave it out, reboot the computer, and see if the back ones work then.

Hi, I've tried that and still no sign of a connection in the board explorer

mattyfez · 12 Sep 2018 at 21:45

Does windows device manager recognise the audio hardware?

Jonnybmac · 13 Sep 2018 at 06:37

It recognised realtek hd audio yeah. Wasn't showing connections in bios so figured something's a miss and RMA'd it

Pawel Petruch · 21 Nov 2020 at 18:51

Hi,

What was the solution to this problem? My microphone on the front panel doesn't work. Sound is fine tho.

Thanks

Jonnybmac · 21 Nov 2020 at 21:57

Pawel Petruch said:
Hi,

What was the solution to this problem? My microphone on the front panel doesn't work. Sound is fine tho.

Thanks

I did an RMA as DOA