My Dell XPS 1330 just died

DezUk · 13 Feb 2008 at 14:14

Ok here we go…

I got this laptop about 3 weeks ago and have been loving it since. But just in the last week the hard drive has started making slight clicking noises (not good) when its idling. I have been putting off phoning Dell about this and today it looks like it has died. I came home and moved the mouse to find the system had froze with the HDD light on solid. SO I had to hard reboot the laptop and on boot up I get post the Dell post screen and just get a black screen with a blinking cursor with nothing else.

Looks like the HDD has packed in, this along with my DVD problem with it not burning dual layer discs I am not best impressed., So looks like it will be a phone call to Dell to get this sorted.

jonshaw_uk · 13 Feb 2008 at 15:19

i hate ringing dell customer service - it takes ages to get any sort of solution out of them

DezUk · 14 Feb 2008 at 09:57

Well last night I got on the phone to Dell and after a loooong wait I got through to a tech guy. I explained the problem and said how I know for a fact the hard drive is broken but he persisted with the general checking.

Anyway he got me to remove the hdd and re seat it and surprise surprise…. No difference. Then I had to run the built in Dell diagnostics check and this (after a long time) reported the hard drive was at fault. So the guy decided to replace it and they are sending a new one out.

Not bad service in the end I thought.

TheVoice · 14 Feb 2008 at 10:05

The first 1330 I got had a clicky HDD too, didn't fill me with confidence. Sent it back and got a refund in the end though and my new one arrives tomorrow, so hopefully it's better.

elitetrick · 18 Feb 2008 at 14:43

my hdd clicks occasionally on it aswell. and then a couple weeks ago it went mental and i got BSOD and lots of insanely loud bleeping and it just turned itself off. then when i rebooted the first 2 times it said i didnt have a hdd installed. reset bios to default (which it was on already anyway) and it worked :s very odd.

DezUk · 18 Feb 2008 at 22:38

Oh Well

I am back up and running with my new hdd but the exact same model. Here is hoping this one lasts a little longer than before.