My experience with AMD's Warranty (POSITIVE)

[martynpd]

Just incase anyone had to use them I thought i'd mention it.

I upgraded my 13700k to a 7950x3d quite recently, other parts were:

Asus B650E-F
Corsair CL30 DDR5

As soon as I powered it on and booted into windows I got a black Screen restart. I thought nothing of it and continued to install programs after a fresh windows install.

Regularly I as getting these black screen crashes once a day, sometimes twice a day, sometimes not for a few days and it started again. never happened during gaming, only happened doing NOTHING at the desktop or light work.

I tried turning off Sleep states.
Increasing the voltage
XMP on or OFF.

It weren't until I tried to undervolt it I made the crashes way more frequent and made me consider maybe I did get a faulty CPU?
Anyway, I put a claim in on AMDs website through their portal. They asked the stupid questions like "Did you update the Bios" "what cooler are you using?" "What power supply do you have?"
They also wanted a picture of the CPU which was most annoying as I was using the system.

once I submitted the extra detail they authorised the return, They sent me a DHL prepaid label I boxed it up, scheduled a collection the same day, it was in the Netherlands the next day.

It sat at the 3rd part returns company for a couple of days, they sent me an email saying they had sent a replacement out.

The CPU came the next day and it was a brand new sealed box

Put the new CPU in and never had the issue again, this was a month ago. In total from taking it out of the system to putting the new one in the system it was about 5days total. Was really happy.

 

[pastymuncher]

They asked the stupid questions like "Did you update the Bios" "what cooler are you using?" "What power supply do you have?

Those are not stupid questions. Many people try running new cpu's on outdated bios versions and run into problems. AM5 is still regularly being tweaked so new bios versions are coming out frequently and can considerably increase performance every now and then. I believe the 3d cpu's needed the bios updating as they were a leter realease than the launch cpu's. People also run coolers and psu's that simply aren't up to the job so again, they are very relevant questions.

 

[Emlyn_Dewar]

I had an old Phenom II that died out of the blue after a few months. AMD were very quick with replacement, and it was bumped to a 965 from a 955. Doubt they would ever do that nowadays, but it was nice at the time.

 

[LtMatt]

AMDs warranty service is pretty good. If you want things to go smoothly and quickly, do as the agents ask and provide the requested information and your claim will go a lot quicker.

 

[martynpd]

AMDs warranty service is pretty good. If you want things to go smoothly and quickly, do as the agents ask and provide the requested information and your claim will go a lot quicker.

Yeah I was really surprised how fast they turned it around, very unlucky to get a duff CPU though , I was preparing for the chip to have to go to the USA or China or something as well

 

[jklc]

I had a good experience with them too back in 2021. My 5800x was blue screening (WHEA) randomly. I don't remember them asking any silly questions about the CPU. I was more confused about a "tax ID" they wanted from me. Took about 10 days total but I'm still using the replacement they sent.

 

[Pooh]

Good to hear the warranty system works.

 

[subbytna]

AMD get a raw deal, mainly from the GPU side of marketing mess ups at launch. Their CPU side however, is really good and gave INTEL a serious whipping over the last 5 years. If they could only get their GPU side to be as efficient and performing as well as the CPU side, then we'd have serious progress. Nvidia are so far ahead they can charge what they want and people will be sheep and buy expensive Nvidia stuff.

 

[kamz]

Thats a speedy rma, never had a cpu go bad but good to know, i remember having a motherboard die and it took 3-4 weeks...

 

[heman]

Good experience from me too, recently RMA'd a 5900x, quick turnaround of less than a week in total I think. They asked for just the chip, sent back a sealed retail package.