My Galaxy S2 broken? (with photo's now)

Ace Modder · 29 Feb 2012 at 13:42

Hey guys

My Galaxy S2 which was sim free (factory unlocked) has developed a fault.

Basically my battery run out of charge yesterday and I got home and put it on charge, I turned the phone on once fully charged but it didn't register my sim being in.

I have turned my phone of/on about 10 times now.

I have done a factory reset on the handset and it is still not reading my sim.

The strange thing is that when enter *#06# the IMEI number is not in the box, it is just blank? ?

I have tried another sim in my phone and it doesnt pick up any other sims either!

Any idea what is wrong with my phone. The strange thing is that when I tried to restart my phone one of the many times yesterday the phone kept coming up with an error similiar to this

It just keep re-opening everytime I pressed the close button on screen.

I rebooted and it kept doing it, then after about 3 resets it seemed to dissapear, but the phone is still not picking up my sim card.

Any ideas what is wrong with my phone.

Ace Modder · 29 Feb 2012 at 15:16

The phone has never been rooted nor had any custom roms installed

Ace Modder · 29 Feb 2012 at 15:17

Just typed in *#1234#
The phone should display this
PDA: i9100XWKI4
PHONE: I9100XXKI1
CSC:I9100CPWKH1
Build info: Wed Sep 14 20:34:11 KST 2011

Mine displays
PDA: i9100XWKI4
PHONE: unknown
CSC:I9100CPWKH1
Build info: Wed Sep 14 20:34:11 KST 2011

Ace Modder · 29 Feb 2012 at 15:42

Right I have called Samsung they are sending me the info of where to send the phone for replacement/repair.

They are sending a padded evenlope to return the phone etc back to them

Ace Modder · 29 Feb 2012 at 15:43

Myshra said:
Edit: Flashing will not fix your EFS by the way, that's not an option. We know you didn't flash too, you're still using TouchWiz

Show me your UI then

Ace Modder · 29 Feb 2012 at 16:07

Hmmm, once my phone is back and repaired I think I may try some of the cust ROMs

Are there any which do not invalidate your warranty?

Ace Modder · 29 Feb 2012 at 20:11

Yes, the box with the IMEI number has no numbers in it at all.

Ace Modder · 29 Feb 2012 at 23:13

I recall having no signal last time my battery died but a quick reboot fized it. maybe it fixed itself last time????

Ace Modder · 7 Mar 2012 at 13:18

Samsung's repair company are mad!

I have contacted them regarding the repair on the EFS file corruption.

The service centre are apparently unable to repair the phone until a £45 +VAT payment has been made due to moisture being in the USB power port (even though this cannot and has not caused the fault that I sent it in for.)

Ace Modder · 7 Mar 2012 at 13:36

Scougar said:
Moisture in an exposed port LMAO. I would phone Samsung and complain about the company.

Hopefully you removed all your personal data before you sent the phone in right (like pictures, email accounts etc etc.)

I have complained to Samsung, they are backing the repair company too.

It's a joke. I'm even willing to pay a smaller fee to just repair the EFS corruption and have no warranty going forwards but they "cannot" do this. But I'm not willing to pay £55 for a external port issue which COULD NOT have caused the corruption - the service centre even confirmed that the corruption was not caused by the moisture.

Ace Modder · 7 Mar 2012 at 13:47

After much arguing the repair centre are now going to send me photos of the moisture in the phone.

Ace Modder · 7 Mar 2012 at 14:53

This is the image of the phone they have sent me!

Ace Modder · 7 Mar 2012 at 15:04

That is my argument, and I have emailed back stating that this is not sufficient evidence of liquid damage and that I would like a better photo with my serial number in the image to prove this.

Ace Modder · 7 Mar 2012 at 15:19

The annoying thing is the USB power/data socket worked fine when I sent it off. And still does.

Ace Modder · 7 Mar 2012 at 15:21

The thing is I have always praised Samsung and their phones. I have been seriously excited about getting the new G-S3. But with issues like this, I'm at a loss.

I don't want to pay £55 for bringing the phone "back into warranty" for them to them repair the issue I sent the phone in for for "free" - which was not even caused by the USB port anyway. I'm due a new phone upgrade on my contract in 4-5 months anyway.
I have always praised how iphones are over rated and that Samsung phones/support is better.

I'm not pleased.

Ace Modder · 7 Mar 2012 at 16:38

The policy is that the phone is out-of warranty completely due to moisture on the usb port.

This means they cannot do the repair at all (even if i paid for it apparently) but if I buy a new USB port and they fit it, my warranty will then be back in tack and they can fix the issue with the phone that I had.

Ace Modder · 7 Mar 2012 at 17:12

INTERCITY TELECOM LIMITED
101-114 HOLLOWAY HEAD
BIRMINGHAM
B1 1QP
0121 616 7209

Ace Modder · 8 Mar 2012 at 15:52

Good Luck John1808.

The latest is

I have complained to Samsung and advised that I deem the image unacceptable as evidence, I have had a reply to state the issue has been escalated and I am likely to hear a response in the next 48 hrs.

Ace Modder · 10 Mar 2012 at 08:45

Im still waiting to hear back from samsung. They didnt bother to contact me yesterday. Great!!!!

Ace Modder · 14 Mar 2012 at 17:51

Samsung have now returned my phone to me stating that it is unrepairable under the warranty.

So I now have a glorified device which allows internet access via wifi and nothing else. No sim card access or anything!

The fault was due to a ROM data corruption. Im furious to say the least!