My internet speeds are so bad, need help!

Mr.Mccoy · 28 Feb 2014 at 00:32

Hey there,
I am currently on Virgin Media 60MB Broadband connection, but for the past 2-3 weeks it has been dropping to 0.5mbps - 3mbps and then the highest I get is about 40mbps.
Is there anything I can do to fix this?

bremen1874 · 28 Feb 2014 at 00:37

Are you on a cabled connection from the PC to the router? If not try a cabled connection to make sure it isn't a local problem.

Do you have ore than one networked device? Does the same problem exist on all of them?

Mr.Mccoy · 28 Feb 2014 at 01:04

bremen1874 said:
Are you on a cabled connection from the PC to the router? If not try a cabled connection to make sure it isn't a local problem.

Do you have ore than one networked device? Does the same problem exist on all of them?

I am on a cabled connection, and the only other device on it, is an ipad which also suffers from the wifi.

Also, my uncle who lives on the same street as me sometimes gets these issues.

bremen1874 · 28 Feb 2014 at 01:24

From that response it sounds like it could be Virgin's problem.

If that is the situation then there's not much you can do apart from contacting them and having a good moan.

Was the service previously okay?

Mr.Mccoy · 28 Feb 2014 at 01:38

bremen1874 said:
From that response it sounds like it could be Virgin's problem.

If that is the situation then there's not much you can do apart from contacting them and having a good moan.

Was the service previously okay?

The service was good, I was previously on the 20MB line, and then upgraded to this, and it has been good, although the 'SuperHub' can be quite bad. But it has only become this bad recently.
Which is why im thinking of switching to Sky Fibre.

Edit - Also, I forgot to mention that im using a powerline adapter for the wired connection, if this makes any difference.

bremen1874 · 28 Feb 2014 at 01:44

A Powerline connection could make a significant difference. Test using a directly cabled connection before blaming Virgin.

Efour · 28 Feb 2014 at 07:33

http://www.thinkbroadband.com/ping/monitors.html

Create one of these check to see that it is working and the firewall isn't blocking it, instructions are all there.

Come back and post it 24h after its had time to fill up.

Write down and times you are experiencing crap speeds or bad ping in game, cross check it with the graph.

99% of the times it is VM at fault and the issue resolves after a few days or you might need a tech to come out and change your signal levels, especially after they have done extensive area work like the 60mbit doubling.