My internet will randomly slow down, or not load pages

powlesY said:
:(

FFS, looks like no Diablo 3 for me tonight. How long does it take to switch providers anyway, and do they all send you a free router?

I swear my internet is going at like 4kb/s a second or something.
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You can migrate in a week usually with no charge. AFAIK Sky do send you a free router as do most ISPs.

You'll need a MAC (migration authorisation code) from BT first.
 
powlesY said:
Hmm. And will i have to be offline during that week?

Such a crappy time for this to happen with so much of D2 to play. :(
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If the providers do their job properly there should be little downtime, you'll just need to change equipment. I edited my post above while you were replying, make sure you get the MAC first.
 
Yeah, changing the equipment is easy, can be done in a short time, i'm guessing setup will be easy as well.

"little downtime"? What exactly will happen though 'cause i've never switched ISPs before. First i ring BT and ask for MAC code, then i ring Sky saying i want to sign up and give them the BT MAC code and then what happens/how long does it take?

It's very sad i know, i'm just perhaps a little too keen to play some more D3.

Thanks muchly for your help.
 
powlesY said:
Yeah, changing the equipment is easy, can be done in a short time, i'm guessing setup will be easy as well.

"little downtime"? What exactly will happen though 'cause i've never switched ISPs before. First i ring BT and ask for MAC code, then i ring Sky saying i want to sign up and give them the BT MAC code?
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Pretty much, yeah. Your line will get switched over to Sky's LLU equipment in the telephone exchange and that requires an Openreach engineer to be free to do it, so it won't be instantaneous.
 
Hmm, alright then. I can see why people get stuck on **** ISPs for ages then. I can't really go without the net for any extended period of time because of my work. I wonder if i can ring up BT again and tell them to stop whatever they're doing. I preferred it going off every 10-60mins than being this slow.

Reckon there's a chance i'll be able to sort something?
 
powlesY said:
It's the internet, not the phoneline thats ****ed.
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Problems with the phoneline can cause issues with internet speed, line noise for one. Cable damage is another one, some tests we used to run at Sky would make peoples landline phones ring randomly. Disconnecting your phone also means if a test is being run then if someone tries to call you you won't answer the phone to screaming static noises.
 
powlesY said:
Hmm, alright then. I can see why people get stuck on **** ISPs for ages then. I can't really go without the net for any extended period of time because of my work.
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The actual switchover should be a few hours, until that point your service would remain with BT.

Back to your current problem, as Zero Pope has said, maybe BT are trying to isolate an issue on the physical line itself.
 
Ah right. Cheers guys, i guess i'll just have to hope my internet suddenly speeds up then (which won't be tonight of course :().

I think the guy actually said there was a problem on the line, he's gonna run some tests and i can plug my landline back in after 2 hours (i haven't yet). Without being racist though, i couldn't understand most of what he was saying.
 
powlesY said:
Ah right. Cheers guys, i guess i'll just have to hope my internet suddenly speeds up then (which won't be tonight of course :().
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Up to you. Personally I only use BT for phone service.

powlesY said:
I think the guy actually said there was a problem on the line, he's gonna run some tests and i can plug my landline back in after 2 hours (i haven't yet). Without being racist though, i couldn't understand most of what he was saying.
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Indian callcentre? Admittedly my ISP also uses overseas centres (I spoke to a Russian lady) but the staff know what they're doing and are polite\helpful. The support team even makes a point to call me to make sure the service is activated\fixed correctly in case there are any problems.
 
Yeah, i'm not knocking the guy - he asked what he should address me by and remembered it, kept apologising and thanking me whenever he was away from the phone for 10 seconds or more. In the middle of the call he asked me to check my ADSL filter and i accidently disconnected the phone, within a minute he called me on my mobile, so good stuff and i didn't want to be rude.

Anyway, i ran speedtest and was getting 0.47mb, ran it on my Mums computer and saw she was getting 5-6mb, so i switched to a different ethernet port and now i'm getting 5-6mb. Maybe all it was down too is one of the ports being ****ed on the Homehub2. Hopefully it doesn't start randomly not working again now.
 
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