my net

[dubbs]

basically for over 2 weeks now my internet has been diabolical. i mean rly bad, i cannot play online games and cant even speak on vent.


i have ofc been ringing virging a lot during this week and they kept saying everything was fine and nothing wrong there end, i know for a fact it isnt my end as ive tested pretty much everything (please give anything you may think will help btw).

anyway i got an engineer out today and he checked the cabling and added a "cable simulator" to my modem, this apparently keeps the levels correct. and they said this is all they can do. he said its because in my area is a lot of students downloading, now dont get me wrong that is fine. but when my net is pretty much unusable, even at ANY time of the day, and even when a guy on the phone few days ago said that my areas usage was only 52% (had bad internet then)

now please help me try to fix this problem as i am extremely annoyed.

thanks

i am with virgin on there 10 meg service btw

 

[rz30]

Not a lot really. Browse to your modem http://192.168.100.1 and post the noise levels and power levels, i noticed that virgin upgraded my modems firmware/software a couple of weeks ago although my speed has been fine, just a though.

 

[dubbs]

Not a lot really. Log on the modem http://192.168.100.1 and post the noise levels and power levels, i noticed that virgin upgraded my modems firmware/software a couple of weeks ago although my speed has been fine, just a though.

Downstream Status
Operational

Channel ID
38

Downstream Frequency
315000000 Hz

Modulation
64QAM

Bit Rate
10240000 bits/sec

Power Level
-13.2 dBmV

Signal to Noise Ratio
26.8 dB

 

[rz30]

Well i am no expert on these values but i read,

256QAM
331000000 Hz
Signal to Noise Ratio
42.7 dB
Power Level
49.0 dBmV

From what i can see, the higher the QAM the more users can share a higher bandwidth at one time. Yours does seem quite low. Also your power level is significantly different to mine. Phone up virgin tomorrow and ask them to explain the values.