My new Noblechairs Hero Black/White

[iiNNeX]

Hello OCUK'ers,

Just pulled the trigger on a NC Hero in Black/White contrast stitching. The quality is lovely and it is rather comfortable to sit on. My only problem with it is that the back rest does not seem to align properly with the base of the unit. It is bolted at a slight angle. I have probably re-assembled it about 5 times now trying to see if there is any give in the adjustment (for the 4 bolts on the side) and I can't get it any better than this.

Please see photos below:







Here are side shots to show you that the mounts are perfectly aligned with the chair:





There is also this bulge on the above photo (on the bolster). Not sure if this is normal as well?

Any input will be highly appreciated, thought I'd ask here first before contacting OCUK support.

Thanks,
Sid

 

[iiNNeX]

Thanks for the feedback man, I will drop them a call tomorrow.

 

[iiNNeX]

Right so an update on this. OCUK have sent out a replacement base and that has fixed the misalignment issue. Not only that but it is A LOT softer than the original base, like a considerable amount.

The only thing that still bugs me is how it still makes noise when reclining, do your chairs do this too? (Sounds like leather on leather squeek when reclining the back). Any feedback on this will be highly appreciated.

The person on the phone was under the impression that the entire chair might have been faulty (bad batch ect..) but I decided to try the base for now and get other parts if needed or a total replacement.

 

[iiNNeX]

I've spoken to OCUK and they are going to collect it and send a replacement. Only pain is I've got to re-package and send back before I get the other one. Gonna have fun cos nothing ever seems to go back in the box the same way you received it

When you reclined the back of the chair back and forth, did it make a screeching noise from one side?