My newly built PC has some troubles... I need advice

Andy_pandy

Andy_pandy

Andy_pandy

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10 Aug 2011
Posts
146
I upgraded my CPU and motherboard. Since than, I had PC restart on me and crash. But I had no BSOD.

What could be the problem? If I don't get BSOD does that mean the hardware is working properly and that the drivers are the ones causing it to crash?



Here is my PC spec
CPU: AMD FX 8350 4.0Ghz
Memeory: 8GB corsair DDR3
GPU: AMD HD 6870
Motherboard: ASUS M5A97 R2.0
Samsung SSD 128GB and 500GB Wester Digital.
PSU: XFX(Seasonic) 600W
OS: Windows 7 64bit

This what happened. I was on eBay and my PC restarted. There weren't any programs running in the background, except Avast and AMD Catalyst. When my PC booted to Windows, it did not say my PC recovered from a serious error. But later I realized I did not update the BIOS and that my PC was running on outdated BIOS which did not support AMD 8350 Piledriver. I presume this what caused my PC to restart, but I'm not too sure.

Even after the BIOS update, my PC randomly crashed when I was watching Youtube video. Once again, I only had Avast and AMD Catalyst running in the background. I tried hitting Ctrl+Alt and Delete and nothing happened. I pressed the reset button and I was able to boot in to Windows.



I have tried the following test:
Memtest, ran it for 4 hours and no errors.
Prime95 64Bit --1 hour, no warnings or errors.
Burn-in test -- Pass. No fail.

I have updated all the hotfix from AMDs website for AMD Piledriver.

Could the crashing be related to the drivers? I never got ANY BSOD. Even under stress test, it passed without crashing.

I installed Windows after upgrading and re-installed it after updating the BIOS

Any thoughts?

Cheers for any help, guys n' girls.
 
Last edited:
I would check Event Viewer and pin down what caused the restarts. This will then point towards a possible fix.
 
Ok, so I went into Event Viewer

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/01/2013 13:38:51
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Dino-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-01-10T13:38:51.573205400Z" />
<EventRecordID>4394</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Dino-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
 
What does event viewer say, also it could be a BSOD and it just isnt showing it to you. Follow the instructions in this link to check if this is the case: http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

Edit: you responded just before me. Do you have a power supply tester or can you borrow one? Also when you changed your board did you remember to plug in the 8 pin supplementary CPU power?
 
Ok **update**

I just ran Prime95 again this time using In-plane large FFTs and I get the error this error message:
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.

After this my PC crashed...

I ran it again and it said this ERROR: ILLEGAL SUMOUT
Possible hardware failure, consult readme.txt file, restarting test.
 
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