My Prestige PC has finally arrived and I've a couple of questions

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Hi there,
I ordered a customised Infin8 Obelisk system back in mid-September and I'm pleased to say that it finally arrived earlier this month (WOO-HOO), not quite the quoted delivery of 28 days but that's a story for another time .

I just want to ask a few questions to those amongst this amazing forum who have purchased a full system with a number of custom additions if my experience is the exception or the norm?

The Infin8 Obelisk system uses the awesome Thermaltake Tower 900 case which is quite the beast in a number of ways (comes in at around 27kg when empty) and took three of us to carry it up a flight of stairs lol.
To fit everything into the case a significant amount of the case hardware has to be removed, thanks to its modularity the process is quite simple.
My question is should I have been given the internals that were removed in case I want to make changes further down the line?

While the system's hardware is everything that I wanted and more, the software that was installed has left me somewhat baffled and certainly unable to make the most of its abilities.
Is it par for the course to receive no instruction manual other than the booklet that comes with the motherboard. I had to refer to an online article just to find out how to remove the top panel to access what I would normally refer to as the rear panel.

Maybe i'm wrong to feel this way but considering the actual cost of the system I would have thought some form of reference material / build log would have been included.

Oh yeah I forgot, when did OCUK stop including those little bags of sweets?

Wishing everyone a Happy Holidays....

Neil

 

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Orbitalwalsh,
I appreciate the reply however I've the purchase wasn't the easiest that I've ever experience.
I initially spent from early August through to early September trying to lock down a build that i would be happy with for some time.
I sadly came into an inheritance and after a lot of searching the best S.I's in the business imo i decided to opt for one of OCUK's Prestige Systems the Nebula to include numerous upgrades.
After couple of weeks Daniel and I had managed to come with something quite awesome, so in mid september i called the sales line to place the order.
A week later or so i was informed that there was a problem with stock availability including a number of parts that wouldn't be back instock until October / November.
After 30-40 emails later my Nebula system had morphed into the Infin8 Obelisk system along with the almost double price increase.
Things increased going wrong from this point onwards, I'll list just a few below:
The TT Tower 900 case was shown as being allocated to me but not in stock and wouldn't be until towards mid November.
The EVGA 2080Ti FTW3 that I had requested and paid for was suddenly unable to fit the custom cooling loop, something about fitments were a millimeter or two mis-aligned.
So I was informed that i had to make an alternate choice preferaby an ASUS ROG 2080Ti STRIX ( sorry but i'm not a fan at all ). Oh yeah i was advised by some unknown sales person that the quite obvious disparagy between the two cards that the performance difference was too small to notice ( yeah right lol ).
Then there were a couple of attempts to make the correct didtro plates which took te best part of a month to get right.
When the build team tried to fit my chosen PSU the found out that it was too big so an alternate had to be found.
They tried to OC an i9-9900K to 5Ghz on all cores unsuccessfully 3 times, only ever reached 4.9 stable.
In the end I had to go for an i9-9900KS that managed to be stable at 5.1Ghz.

As mentioned previously I finally received the system early ish December with very little included with the system documentation, my " Welcome to your new system folder " included nothing more that a copy build sheet.

All in all i've spoken to atleaast 5 people throughout this process including:

Daniel -- Prestige Systems
Damien --Sales
and finally
Chris -- Build Manager

I made a point when ordering a cuctom system to ask for any remnants of hardline tubing and any unsed parts to be sent to me but no joy.

If i'm honest i'm not comfortable getting intouch with them again but i can't even work out how to access to cooling software to adjust the fan curve.
Were the little packs of Haribo only included with Ian Parry's signature products????

Anyway rant over i guess,

Here's hoping everyone has a Happy Holidays and may the next year be as good as the last or better


Best Wishes

Neil

 

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Closer to 7-8K if he went for the Infin8 Obelisk.

My basket at Overclockers UK:

• 1 x Infin8 Obelisk - Intel Core i9 9900K @ 4.9GHz Overclocked Watercooled Gaming PC = £6,999.95
  • Case Colour:Thermaltake The Tower 900 Super Tower / Showcase
  • Memory:Team Group Night Hawk RGB 16GB (2x8GB) DDR4 PC4-25600C16 3200MHz Dual Channel Kit - RGB Black (TF1D4
  • Loop 1 Colour:Mayhems Dye Blue 15ml
  • Loop 2 Colour:Mayhems Dye Purple 15ml
  • Operating System:Microsoft Windows 10 Home Advanced - Systems
  • Security Software:Unwanted
  • SATA Solid State Drive:Unwanted
  • Mechanical Storage:WD 2TB Black 7200RPM 64MB Cache Internal Performance Hard Drive (WD2003FZEX)
  • Graphics:2x Watercooled NVIDIA GeForce RTX 2080Ti 11264MB with RGB & Backplate Configured in SLI
  • Primary Solid State Drive:Samsung 970 EVO Polaris 500GB M.2 2280 PCI-e 3.0 x4 NVMe Solid State Drive

Total: £6,999.95 (includes shipping: £0.00)
​

Depending on the options he went for anyway, looks like a massive ripoff to me.

As for the 8 Pack name, it's just licensing.

He's well known for overclocking hardware, so slapping his name on stuff allows them to charge a premium. At best he might advise on some of the components used in certain prebuilds.

Happy Holidays to one and all...........

From my very limited knowledge 8Pack's role seems to be split between the following:
R & D,
Building his own seperate range of 8PACK Prestige Systems,
Attending trade shows as the Brand Ambassador for OCUK.

Since Intel brought out the i9-9900KS that runs @ 5Ghz all cores out of the box there is no current need for him to spend time binning the CPU's, that range has been out of stock for the best part of 3-4mths.
Also de-lidding the KS isn't possible atm or so I was told.

Again I can only comment on what I have been told personally, the Infin8 system range is only built by the senior build team who reported to Chris Montgomery the Senior Technical Manager at OCUK.

Just for anyones interest i've included a few links to my system's parts list as the images that I placed earlier have just vanished.

https://www.screencast.com/t/snmQZTdZdf2s

https://www.screencast.com/t/SoKMLH0sm562

https://www.screencast.com/t/XAMqfAvzz0YA

I'm also very sorry that I have no idea how to remove the three " non-imagies below ".
Please be kind as i'm very new to this posting on forum stuff











Before closing I'd like to apologise for the appalling quality of the images, I'll try harder next time promise

Best Wishes to everyone who has taken the time to read and reply to this post...

Neil

 

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Hi there, just realised that i'd picked the wrong image and that's before I get started on the old EGGNOG lol

Thanks though

 

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Any ideas why my imagies should just disappear??

 

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Space Monkey that may well explain it thanks for the tip, I'll check that before I come out of the site next time

 

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Thank you to everyone who has taken the time to reply to my post.

tyler_jrb I'll add a few pics from the build log below.

 

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Looks awesome!

Extremely nice looking distro blocks, backplates etc and dual pump/res setup. With all the custom parts in the case its easy to see why the price is what it is. What sort of peripherals/monitor setup are you planning to use/using?

Also enjoy the system!

Hi there, apologies for being absent for a couple of days, a combination of kids, grandkids, xmas and poor health has laid me up for a couple of days...

To answer your question as easy as I can, to be honest they're not that special but here goes:

3x White Samsung 32" 1440P 144Hz curved gaming monitors ( C32JG50QQU ).
Corsair K63 TKL MX Red Keyboard and M65 Pro Mouse.

Wishing everyone health, wealth and happiness for 2020

 

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Whats the issue here exactly....

We sell a crazy amount of prestige systems. 8Pack systems sell in high numbers also with even more of such high end kit selling to specialist business through our 8Pack Renda B2B projects. Ofcourse I cant possibly build and test all this stuff......

WOW!!
Somebody got out of the wrong side of his bed today

I have to state though my post does not refer to any of your personal systems, mine is an Infin8 branded pc so as I haven't actually blamed you nor have I asked for your assistance.

Sorry if my original post and it's content wasn't clear i'll put a few bullet points below:

1/ After purchasing a system from OCUK for a sum that would have been considered an annual wage when I was slightly younger, I had to wait around 3mths for delivery due to a miriad of issues ranging from parts showing as in stock but no physical item on the shelf so to speak.

2/ The build started off as an Infin8 Nebula system and ended up twice the cost and a mostly custom build utilizing the Thermaltake Tower 900 case to make sure everything would fit, as it turned out it's representative of the Infin8 Obelisk system.
If you are conversant with the TT T900 case you will understand that the majority of internals have to be removed to make way for the dual coolant loop.
I asked the forum members if I should have received the removed items;
(a) as I had purchased a brand new complete case so they belong to me and not OCUK
(b) If I decide sometime in the near future to upgrade / change the internals then I should atleast have the option to do so.

3/ The top PC Custom System Builders such as ORION PC, DIGITAL STORM, BLD by NZXT, CYBERPOWER, PUGET SYSTEMS and CHILLIBLAST go out of their way to create a build log for their customers to look through ( I asked for this about 6 times over the months ).
All I received in my " WELCOME TO YOUR SYSTEM " folder was a 3 page photocopied parts list for my system.
Other than a manual for my chosen MB I have no documentation regarding any of the installed software, no case instructions, no info on how to access, control or change any of the RGB settings, fan speed or temp settings. I've had no instruction as to how to make sure the OCing bios setting remain constant, again taking into account the actual cost of this custom system I had hoped for more.

4/ Oh yeah, the worst thing of all .
OCUK are well know in the PC community for including a few little packs of Haribo inside the packing material of their deliveries.
I obviously didn't spend enough this time coz I was deverstated that I hadn't got any LOL

To be brutally honest the experience so far is quite disapointing as i'm obviously not getting the best out of something that I don't underwstand how to use it!!!

I hope you have been able to see that my question / complaint doesn't relate to you.

All the best everyone