My Rights

[Casdawer]

Evening all,

Some of you might remember a thread a while ago where i was talking about trying to return a laptop to the evil purple shirt place.

Well it's still going on and we've only got 1 more week on its warranty.

We've sent the laptop back 3 times to get it repaired and we've been told that the only thing that they've done is turn the laptop on and connect it to their wireless network and left it on for a couple of hours.

Each time they send it back, we test it and it doesn't work - and it didn't work in the purple shop either.

We're now trying to get a refund but the shop said that they can't give us a refund unless they see the fault themselves (one TechGuy has but he is off ill ).

We got it back today and it didn't work, so i've taken 4 screenshots of it not working and i'm hoping that this will be enough to persuade them!

Do any of you know what my rights are in regards to Trading Standards etc..?

Would appreciate any input.

Thanks.

 

[Casdawer]

The fault is that the WiFi card is broken inside the laptop which means it doesn't connect to any wireless routers. All my other devices (iPhone, PC, other laptop, PS3, Wii) connect to the router fine here but the laptop doesn't.

We've sent it back 3 times to get it replaced but all they do is turn it on.

The screenshots show the process of it not working - i would post them but they are on the laptop and it doesn't connect to the Wifi so can't upload them

The 1st one shows that the signal that i get is 1 bar - and that's when i'm standing right next to it.

The 2nd one shows me trying to connect to it and the laptop telling me that it is unable to connect.

The 3rd one is where the laptop finally connected but halfway doing a google search it dropped out and displayed 'Limited Connectivity".

And the last one shows that the Wifi card cannot pick up any wireless networks after disconnecting from the router.

 

[Casdawer]

All setting were correct and i tried multiple routers which the laptop couldn't connect too.

Manage to get a refund but it was on too a gift card so have to get something in store.