My system keeps shutting down hard

Russell2014

Russell2014

Russell2014

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Joined
28 Jan 2014
Posts
141
Hello fellow people

I really need you help and advice I'm currently running a and Asus x570 tuf gaming m ok motherboards with latest bios and a 3700x CPU and 16gog of Corsair rgb ddr4 ram and a sapphire pulse Rx Vega 56 GPU and a m2 drive for Windows and 2 hard drives for games, and 1000w PSU from Corsair, right the problems in getting is that when I try to run borderlands 3 or ghost recon breakpoint after about 10 -15 mins the system complete shuts off, and I have to end up taking the power plug out of the PSU for a couple mins before I can power up the pc again and help and advice please.

P.s I checked the windows. Log after one of the crashes and it said something about a kernal issues, and also I tried doing a benchmark on F1 2021 on max details with heavy rain and loop 3 times and no crash and the GPU got up to 55 temp but no hotte so o don't know what is going on

From russell
 
45 degrees, in game?.... are you sure about that because that seems awfully low imo, especially seeing as it would likely be boosting in game.

I'm still thinking it's temps, the fact you need to leave it a few mins before it starts etc sounds like it needs time to cool down etc.

Have you tried doing a cinebench/similar and checking temps and/or if it shutdowns during that.
Might be worth running memory check, bios settings (voltages etc) too, doubt it's this but worth checking


It's also a lot easier to rule out everything before blaming the psu, nobody wants to go through the hassle of swapping that out lol
 
Yeah I tried a cinebench run and the temp got up about about 75 80 but the system didnt shut off and I tried to fur mark aswell but as soon as I press start on fur mark the system shut off straight away,.
Also I meant to say when the system turns off the only thing that is left lit in the pc is the rgb on the ram and it doesn't let me press the power button to the turn the system back on until I pull the power plug out of the back and wait until the rgb goes of on the ram them I can plug the power cable back in and power the system back up.

I will try a diverent power cable aswell.
 
One other thing I'll mention the graphics card required two 8 pin to power it Iam running the 2 8 pins power plugs of 1 PCI express cable using the pig tail for the other 8 pin power needed.
 
I had something similar with my machine about 3 years ago. 3700x and Vega 56. Pretty sure it was the 56 spiking for power. As suggested change to two individual cables. Also update bios and possibly lower memory clocks to rule them out. First thing though switch to two cables. Mine was all fixed after changing my power supply as mine was a 630watt and the Vega just pulled to much. However I used to get blue screens after as I ran 3600mhz memory in 4 slots I fixed that with bios updates and manually putting 1.37v through memory and 1.1 through soc. That ran fine for 2 years but have upgraded now to 5900x and rx6800
 
Whatever you do, do it one step at a time.

Similar issues on my lads PC that go away simply if I disable fast start and hibernation within Windows. Though it wont be that with yours if fur mark shuts it down.

Hopefully running two individual cables to gpu will resolve that for you.
 
The other thing to mention is I looked at the windows event log after it shutdown and it said something about a critical kernal issues ??? No idea how to solve whatever that is?
 
Right slight update I have now upgraded my gpu to a Rx 6700xt so I have given my Vega 56 to a Freind of mine and he is running a Asus tuf x470 gaming motherboard with a 2700x ryzen 16 gig DDR 4 ram a Corsair 750 wat PSU and 2 hard and 2 ssds and m2 windows drive, and he is haveing issues with the Vega crashing and makeing his screen go black but he can still hear the audio playing and he is running 2 screens 1 hdmi and the other via display port, and ideas how to sort the screen going black please help thank you.
 
Same problem 2 diffrent computers looks like the vega is on its way out , as its not overheating then its maybe faulty power delivery a resitor/vrm failing.


Could try undervolting but the Internet is awash with vega gpu's black screening, fans running at 100% but no definitive fix.
 
Clear your event logs and let them re-log. After your system reboots look in your event logs again and if possible share them here. I get this on the odd occasion and also haven't fixed the issue as of yet. I think it may be related to windows 11 and installing it without hardware requirements and it's something to do with the virtual stuff causing it but I'm not 100% sure as of yet.
 
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