My wife had a fall :-(
- Thread starter bru
- Start date
Yes she will survive and its covered by a certain stores whateverhapens policy so it looks like ill be getting a new TV, because I can only assume that isn't fixable, of course if it is, great because the picture quality from the LG60PK990 plasma was fantastic.
Premium.
They are picking it up tomorrow morning, I cannot see it being repairable as its now more like one of these curved TVs rather than a flat panel.
been looking at the currant offers from said store and this two seem to stand out as a nice idea.
http://www.lg.com/uk/tvs/lg-55LA965W
http://www.lg.com/uk/tvs/lg-65LA965W
I know LG are not the best, but the last 3 large screen TVs I've had have all been LG's and I personally really cannot fault them. Where as my sons Sony 32 inch panel has gone wrong 3 times in two years, and the Panasonic in my bedroom has gone wrong once already and its only year old.
http://www.lg.com/uk/tvs/lg-55LA965W
http://www.lg.com/uk/tvs/lg-65LA965W
I know LG are not the best, but the last 3 large screen TVs I've had have all been LG's and I personally really cannot fault them. Where as my sons Sony 32 inch panel has gone wrong 3 times in two years, and the Panasonic in my bedroom has gone wrong once already and its only year old.
Of course the the 65" 4K set wouldn't be a replacement neither would the any 55" set, but said store does have a 60" LG set for £1749 so putting the extra £250 quid to get the 55" 4K set is a definite possibility an extra £1250 for the 65" is pushing my bank balance a bit though.
Yup that is the way it works, the voucher obviously, not me pushing the wife.
Just a case of hope it can get sorted quickly, I don't relish having to put up with a 32" set for too long.
The store is the keema masala one and the cover is any damage or fault for whatever reason. As it should be for £15.99 a month.
The set cost me £2499 nearly five years ago and at the time it was the top of the range set that LG did. I certainly will not be putting up with any nonsense about any substandard replacements.
As for features.
LG, Plasma, 60", 4 HDMI,RF, component and composite inputs, wifi and Ethernet, DLNA, Bluetooth, usb
So there isn't one that has all those features, so a compromise of sorts will have to be made. Me adding extra cash to get a better set isn't too much of a problem but it will depend on what they say to begin with to what sort of price there is as a starting point.
The set cost me £2499 nearly five years ago and at the time it was the top of the range set that LG did. I certainly will not be putting up with any nonsense about any substandard replacements.
As for features.
LG, Plasma, 60", 4 HDMI,RF, component and composite inputs, wifi and Ethernet, DLNA, Bluetooth, usb
So there isn't one that has all those features, so a compromise of sorts will have to be made. Me adding extra cash to get a better set isn't too much of a problem but it will depend on what they say to begin with to what sort of price there is as a starting point.
With a disabled wife, and an borderline autistic son, I'm quite happy to have that sort of cover as I know that at any time if something like this was to happen then the item will be replaced no questions asked.
The Bluray player has been replaced 6 times in the last 4 years because unfortunately my wife has a habit of breaking these things.(she drops a kettle at least once a month) To be honest I'm surprised the TV has lasted this long before she pulled it over.
No final out come as of yet, they are on day eight of the ten day timescale before I can ask for it to be replaced and the knowhow website says they are waiting for parts to repair it, so I will just have to wait and see.
There is no 10 days time scale
ring them back up and say your policy gives a 7 day turn around from pickup and that you are requesting it to be wrote off
Well I can believe you or go by the paper work in front of me, I think I'll go by the paper work thank you
Its only money.
How much did you spend on your vehicle insurance over that period just in case the unfortunate happens?
So all of you have never had any instant replacement insurance on any of your electrical goods, you just rely on your building insurance ?
You going to claim if your toaster packs up, or maybe your washing machine? It's all proportional, I do not consider £1000 over 5 years expensive to cover my tv, that amount would not replace it anyway, not with a comparable set. Anyway the excess on my building insurance is £600, so fine for if we get burgled or the place burns down, but not for what would effectively be a small claim.
You going to claim if your toaster packs up, or maybe your washing machine? It's all proportional, I do not consider £1000 over 5 years expensive to cover my tv, that amount would not replace it anyway, not with a comparable set. Anyway the excess on my building insurance is £600, so fine for if we get burgled or the place burns down, but not for what would effectively be a small claim.
Exactly this.
Disabled wife who falls a lot and absolutely refuses to use her chair indoors, it's not the first time she has fallen on or near the TV but it is the first time she has pulled it over.
UPDATE.
well I went into the store today and asked them to sort out a write off as it has now been 11 days since they took the TV away and the policy states 10 days maximum repair time. I now have to wait for them to sort out a suitable replacement value voucher.
well I went into the store today and asked them to sort out a write off as it has now been 11 days since they took the TV away and the policy states 10 days maximum repair time. I now have to wait for them to sort out a suitable replacement value voucher.
Unbelievable, today I get a phone call from knowhow, saying that they can deliver my TV back to me on Wednesday. After some polite moaning down the phone from me, they say they have no record of the store phoning on Friday to ask for a write of request. Obviously some more polite moaning from me followed this, eventually they found the record of the call from the store and they are sorting out the write off request, just got to wait a couple of hours for it to be validated, then I can go into the sotre to find out how much the voucher is worth, which will probably entail some more polite moaning from me.
I almost said ok fine I will have my plasma back now that it has been fixed, but that would have meant that the terms of the policy didn't mean anything if I let them just ignore it.
Hopefully I will have a resolution to all this by this afternoon.
I almost said ok fine I will have my plasma back now that it has been fixed, but that would have meant that the terms of the policy didn't mean anything if I let them just ignore it.
Hopefully I will have a resolution to all this by this afternoon.
Well finally a result, and what a result, but before the good news, this is how things played out.
Now I was told over the phone that the voucher would be validated within a couple of hours, so I went into the store to inquire about the voucher. Seeing the same sales chap I saw on the visit on Friday, explaining to him what had happened on the phone this morning he set about putting in the reference number for the voucher that I had been given over the phone. Of course it still hadn't been validated yet, some two and half hours after the phone call that morning. He told me that there were two choices, I could either go home and phone them, or he could try from instore now. He also Informed me that if I wasn't happy about the amount of the voucher then I would have to speak to them with my reasons why I thought the amount needed to be amended. I was thinking that is great except I would probably have to go home to do that, so I could have the website screen in front of me with all the specs of the different sets, why couldn't they just tell me the amount over the phone in the first place, cutting out another trip to the store.
Anyway after chatting for about 20 minutes in between him serving other customers, he tries the voucher code again, and bingo it has been validated.
He says to me with a straight face, " oh dear your not going to like this, they reckon a suitable replacement is the Samsung UE60H7000". Now this wasn't one of the model numbers that I had been looking at so I had no idea what it's price was, the assistant then smiled telling me the voucher was worth.....£2,299
I was and still am to some degree stocked and shunned, I was ready to argue with them to get the price up to around the £1,500 mark and then be prepared to pay and extra £1,000 to get the LG 65LA965W 65" 4K set. But in the end the same set has cost me £230 with express delivery for tomorrow.
The icing on the cake is that the new service agreement is only £8 a month, so that is half the price of the previous £15.99 a month.
ps. not forgetting that LG offer a free 8.3" LG pad tablet with each 4k or OLED purchase.
pps. and of course the cash for goals promotion, £10 for every goal England score or £5 for every goal Brazil score, not sure which way I'll go with that one yet.
Overall I'm a very happy camper.
Now I was told over the phone that the voucher would be validated within a couple of hours, so I went into the store to inquire about the voucher. Seeing the same sales chap I saw on the visit on Friday, explaining to him what had happened on the phone this morning he set about putting in the reference number for the voucher that I had been given over the phone. Of course it still hadn't been validated yet, some two and half hours after the phone call that morning. He told me that there were two choices, I could either go home and phone them, or he could try from instore now. He also Informed me that if I wasn't happy about the amount of the voucher then I would have to speak to them with my reasons why I thought the amount needed to be amended. I was thinking that is great except I would probably have to go home to do that, so I could have the website screen in front of me with all the specs of the different sets, why couldn't they just tell me the amount over the phone in the first place, cutting out another trip to the store.
Anyway after chatting for about 20 minutes in between him serving other customers, he tries the voucher code again, and bingo it has been validated.
He says to me with a straight face, " oh dear your not going to like this, they reckon a suitable replacement is the Samsung UE60H7000". Now this wasn't one of the model numbers that I had been looking at so I had no idea what it's price was, the assistant then smiled telling me the voucher was worth.....£2,299
I was and still am to some degree stocked and shunned, I was ready to argue with them to get the price up to around the £1,500 mark and then be prepared to pay and extra £1,000 to get the LG 65LA965W 65" 4K set. But in the end the same set has cost me £230 with express delivery for tomorrow.
The icing on the cake is that the new service agreement is only £8 a month, so that is half the price of the previous £15.99 a month.
ps. not forgetting that LG offer a free 8.3" LG pad tablet with each 4k or OLED purchase.
pps. and of course the cash for goals promotion, £10 for every goal England score or £5 for every goal Brazil score, not sure which way I'll go with that one yet.
Overall I'm a very happy camper.
If she only had one fall every 5 years I'd be a really happy camper
You posted this earlier, what is your opinion now ?