My Xfx 7970 Died

Marty_uk · 11 Feb 2013 at 20:02

Hi Guys
I wonder if you could help me.
Today i was playing a game with some music running in the background then all of a sudden my screen went black and the computer crashed,i turned it back on to find my XFX 7970 isn't working at all,the red Led light comes on the mother board and ive tried other sockets aswell but the same problem persists.
I brought this card back on 29th jan 2012 and i wonder if you could point me i which direction to go

Thank you

weehamish · 11 Feb 2013 at 20:04

What you expect going XFX lol?

Where did you buy it from?

Im sorry to tell you but XFX are notorious for RMA

Marty_uk · 11 Feb 2013 at 20:05

I brought it from this site

weehamish · 11 Feb 2013 at 20:06

Hmm did they sell XFX back then? They have stopped now due to XFX bad RMA.

You need to go into the customer support part of the forums and make a new thread and someone will help you there.

Hope it goes well! We havent had good news from RMA with XFX since... forever lol.

Marty_uk · 11 Feb 2013 at 20:07

Hope they will be able to help i just dont have the money to replace it right now, thats my programming course on pause for a while

weehamish · 11 Feb 2013 at 20:08

Well it should be covered its only 1 year old but they always try to mess customers around, if you go via OCUK it could end up better.

whyscotty · 11 Feb 2013 at 20:08

Contact the place you bought it from, as they should deal with it.

Marty_uk · 11 Feb 2013 at 20:09

Do you think it would be better if i phone OCuk in the morning?

whyscotty · 11 Feb 2013 at 20:10

Marty_uk said:
Do you think it would be better if i phone OCuk in the morning?

Would do no harm

Marty_uk · 11 Feb 2013 at 20:10

Right ill do that then, i really hope they will be able to sort something out

pgi947 · 11 Feb 2013 at 20:11

Over a year old, afraid you will need to deal with XFX directly unless stated otherwise from the retailer.

DO NOT take any of XFXs' BS, they will try at great length to wriggle out of repairing/replacing your card. Have all invoices and warranty statements (bit that says '2 year warranty') handy.

Be sure to mail it to XFX (once you get an RMA number) with tracked shipping, again they may try weasel out by saying they didn't get the card.

Keep on at them, if they try to bull their way out of it, post up in here and you will be advised on what action to take next.

I know all of the above sounds drastic, but some of the complete tosh I've seen XFX claim to try and avoid dishing out a new card is unreal.

weehamish · 11 Feb 2013 at 20:12

no it costs too much just make thread.

LtMatt · 11 Feb 2013 at 20:12

pgi947 said:
Over a year old, afraid you will need to deal with XFX directly unless stated otherwise from the retailer.

DO NOT take any of XFXs' BS, they will try at great length to wriggle out of repairing/replacing your card. Have all invoices and warranty statements (bit that says '2 year warranty') handy.

Be sure to mail it to XFX (once you get an RMA number) with tracked shipping, again they may try weasel out by saying they didn't get the card.

Keep on at them, if they try to bull their way out of it, post up in here and you will be advised on what action to take next.

I know all of the above sounds drastic, but some of the complete tosh I've seen XFX claim to try and avoid dishing out a new card is unreal.

+ Infinity.

whyscotty · 11 Feb 2013 at 20:13

According to the XFX website you have 2 years warranty on Gpu's

http://xfxforce.com/en-gb/Help/Support.aspx

click on item 3

Marty_uk · 11 Feb 2013 at 20:13

I dont have the recepit to hand, i was thinking of asking Ocuk to send me a invoice of the purchase

pgi947 · 11 Feb 2013 at 20:16

whyscotty said:
According to the XFX website you have 2 years warranty on Gpu's

http://xfxforce.com/en-gb/Help/Support.aspx

click on item 3

Yep, all XFX cards carry a 2 year warranty, even those that claim 'lifetime warranty' which actually means 'Generational lifetime of card'. In which case the warranty is good until 7900 stocks run out.

Marty_uk said:
I dont have the recepit to hand, i was thinking of asking Ocuk to send me a invoice of the purchase

Was it a web purchase, or did you buy in store? If it was a web purchase you should be able to view the order invoices in your order history.

Regardless the 7900 series is only, what, 14 months old at a push? By pure process of elimination its in warranty

Martini1991 · 11 Feb 2013 at 20:16

pgi947 said:
Over a year old, afraid you will need to deal with XFX directly unless stated otherwise from the retailer.

DO NOT take any of XFXs' BS, they will try at great length to wriggle out of repairing/replacing your card. Have all invoices and warranty statements (bit that says '2 year warranty') handy.

Be sure to mail it to XFX (once you get an RMA number) with tracked shipping, again they may try weasel out by saying they didn't get the card.

Keep on at them, if they try to bull their way out of it, post up in here and you will be advised on what action to take next.

I know all of the above sounds drastic, but some of the complete tosh I've seen XFX claim to try and avoid dishing out a new card is unreal.

You can ask an E-tailer to deal as middle man, you're never expected as a consumer to deal with a manufacturer.
Why don't people know this

pgi947 · 11 Feb 2013 at 20:18

Martini1991 said:
You can ask an E-tailer to deal as middle man, you're never expected as a consumer to deal with a manufacturer.
Why don't people know this

I thought the retailer only had liability to act as a middle man for the first year, after that its the retailers choice?

Martini1991 · 11 Feb 2013 at 20:21

pgi947 said:
I thought the retailer only had liability to act as a middle man for the first year, after that its the retailers choice?

As far as I'm aware, they have to deal with the manufacturer on your behalf at your request. (But like all rules, actually getting them to do what they're meant to may not always be as easy as telling them they're in the wrong)
As a consumer is never expected to deal with a manufacturer.

pgi947 · 11 Feb 2013 at 20:26

Well that I didn't know, I was just under the presumption that after the first year of warranty it was down to the manufacturer to deal with warranties.

Don't suppose it can hurt for the OP to ask OcUK if they can act on his behalf, would certainly take a hell of a lot of the pain out of dealing with XFX.