last time i used interflora was mothering sunday 2 years ago, the parcel arrived, opened it up, the flowers were upside down, covered in the dirt from the pot. Took two hours on the phone to get through to someone to complain. They then directed me to the local interflora florist, who then refused to help me get the flowers sorted. Ended up getting a refund from interflora and then going to a different local florist, who had an amazing arangement out to me within the day at half the price of interflora.