Well, after much ****ing about, O2 have sent me a replacement phone for my k850i (the touchtone buttons decided to behave eratically) - last Thursday. I made this thread in October. Sigh.
After my original post I waited a week and phoned them back to ask for C902, only to be told it was out of stock and that they only had PINK Samsung G600's. I said I would wait until they had other phones in, phoned back a week later. Many phonecalls, their replacement dept was constantly 'out of stock', kept being offered different phones every time I rang up, accepted a Samsung g600 just to get any old phone as they still couldn't offer me an equivilent phone to my k850i.
(Not only this, but I *believe* I wasn't given instructions/address to actually send my phone back to them. I had to ask about this on my fifth or so phonecall and then got an email through, will have a look in my inbox to confirm.)
Since then I admit I dragged my heels somewhat as I decided not to be without a phone during run up to Christmas and during Christmas itself, but got back onto it in January.
I've had to phone them multiple times, even had to fax them proof of postage (special delivery, a few quid) via my local O2 store as they claimed they hadn't recieved my faulty handset. They've sent me a 1gig N95 as far as I can tell, but they haven't included a memory card.
Also I've heard this phone is very slow and buggy (is this true for ones with O2 firmware? Can anyone confirm?).
So I now have a potentially crap phone, will have to phone O2 back up to ask for memory card, and all this time I've still been paying for contract/insurance. It's been about a month and a half since I eventually sent the phone off. Incurred expenses on phonecalls, etc.
Anything I can do, or should I suck this up? Cheers.