Need a hand figuring out this weird crash

TheBigCheese

TheBigCheese

TheBigCheese

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6 Sep 2005
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Hi everyone

I don't understand what this error is but there's a mechanism behind it that tells me it must be easily fixable by someone who understands software better than I (not hard really!).

Basically when I try to load up a program in my main account (administrator level) it crashes as soon as the splash screen loads up.

If I go into a new Windows user account (admin level again) it will work normally. :confused:


Can anyone tell me why it could be doing that? This is the event log of the crash:

Faulting application name: Adobe Encore.exe, version: 6.0.2.4, time stamp: 0x50438542
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x2344
Faulting application start time: 0x01d01bb356b31541
Faulting application path: F:\Adobe CC\Adobe Encore CS6\Adobe Encore.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 9afd5b47-87a6-11e4-aebe-50e549eeff2f

Thanks very much, it's driving me absolutely mad as all my programs, settings etc., disappear when I go into a new account so I really don't want to be having to do that every time I want to use the program!
 
Last edited:
Go to C:\Users\<YourName>\AppData\Roaming and delete the Adobe folder

Then go to C:\Users\<YourName>\AppData\Local and delete the Adobe folder

Bear in mind that'll delete all your Adobe settings if you have anything else like Photoshop, but it's got a good chance of fixing the issue.
 
Thanks for the reply!

Yikes, that sounds rather drastic, I'll have to look into that further, see if it can screw up the rest of the install or not...I suppose if it does I can always reinstall everything!

That might not be a bad idea actually, I keep being prompted to update Photoshop, then the update fails and crashes the whole Adobe CC App, it's absolutely ridiculous!
 
Well I just backed up the Adobe folders and gave it a go, I know it worked as Photoshop asked me to agree to the licence terms again when I restarted the PC.

Unfortunately it hasn't helped Encore at all...it still crashes on startup with the same error. :(
 
Pretty sure those are the only folders that are different between profiles (correct me if I'm wrong), so now it could be something else that's broken on the profile. The list is endless as to what it could be unfortunately - corrupt profiles can cause all sorts of weirdness.

Personally when this sort of stuff starts to happen, I just rebuild and take the opportunity to clean up, upgrade, etc.
 
Thanks for the reply.

Hmm, that's a pain, looks like a reinstall may be in the cards for Christmas...yay...just what I wanted.

Still if it does the job it'll be a relief!
 
You could just create a new Admin user/profile, and if the application works with that new user then just copy whatever you want from your old profile and use the new one from now on :)
 
Have you tried uninstalling and re-installing the application?

The profile in C:\Users isn't the only place the fault could be. The Registry HKCU will also have various settings specific to the user.
 
Thanks for the reply.

Yes I have tried reinstalling, didn't do a thing unfortunately.

Hmm, though I have ferreted about in the registry years ago, I haven't been in there for a long time, will that tell me anything?
 
TheBigCheese said:
Thanks for the reply.

Yes I have tried reinstalling, didn't do a thing unfortunately.

Hmm, though I have ferreted about in the registry years ago, I haven't been in there for a long time, will that tell me anything?
Click to expand...

Not really, not unless you know what you are looking for.

When you say you have re-installed, are you doing a repair, or doing a complete uninstall and then doing a fresh install?
 
OK, try re-registering the faulting DLL, although I'm not sure that's your issue.

Start > Run > cmd
Within the cmd prompt type

cd C:\Windows\system32
regsvr32 /U MSVCR100.dll
regsvr32 MSVCR100.dll

What results do you get?

Also am I right in saying you have installed the application to your F:\ drive?
 
Also, that .DLL is part of the Visual C++ runtime. Depending on what version of Windows you have (x86 or X64) you could try re-installing that.

Search for Microsoft Visual C++ 2010 SP1 Redistributable Package and download the relevant one from Microsoft.
 
Thanks for your replies, they are certainly appreciated!

I think you may be onto something...this is what I get with the /U and a similar message with the second command.

Nzsai0U.jpg


Yep, it's installed on F:\
 
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