Need a new ISP (DACS??)

DEL 707

DEL 707

DEL 707

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20 Mar 2004
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I moved house about 2 weeks ago, the new house I've moved into has 2 lines, a fiber optic and a copper line. I asked Nildram to move my account over to the new house, it was meant to be activated tomorrow, I gave them a quick call today to make sure everything is going through.
Just been told the order has been canceled because there's something like DACS on the BT line and they can't do anything. :mad:
I think their referring to the copper line because they said they couldn't offer me adsl on the fiber optic line.

I need recommendations on a new provider, I'm not too worried about download speeds, 2mb has always been enough for me in the past, of course more would be nice. My main concern is that I play online games, FPS/MMORPG's so I'm looking for low latency.

My brother uses virgin cable (machine i'm on now) but from what I've read on this board, their not 1 of the best. But I'm not sure if I'm getting that mixed up with virgin ADSL.

Also what is this DACS thing, should I talk to BT about it?
 
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DACS is where BT have used one physical line to provide two connections and it is not compatible with ADSL.

There is a general responsibility on BT to remove DACS when ADSL is ordered if it is within a reasonable cost range.

In a few cases the cost is so high that they are not obliged to remove it.

DACS being present on a line is not a reason to cancel an order though, it is a delay, but if BT do in the end cancel the order citing the DACS as being the reason then it may be that it has been determined to be uneconomic to remove it.

If your other line is TPON then it doesn't give you much hope as the limited option did exist to get a copper replacement but if there is so little copper that the other line has DACS already and it can't be removed then you may not be able to get ADSL through the phone line at all.

Do you actually have the option of cable where you are?
 
DACS being present on a line is not a reason to cancel an order though, it is a delay, but if BT do in the end cancel the order citing the DACS as being the reason then it may be that it has been determined to be uneconomic to remove it.
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I think that's what Nildram has told me, BT won't remove the DACS

Do you actually have the option of cable where you are?
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I believe so, my brother already has virgin cable, but I'm just worried about using it for gaming purposes.

I just checked with Virgin Media and they don't allow for more then 1 account in the house :(
 
OK, I hadn't realised your Brother was in the same house already :)

Could you talk to him about sharing the cost of the Virgin connection and using a router to allow you both to connect to the internet?

Try a few games on the connection first perhaps, but I don't think you are going to have many options other than sharing the connection if BT have already rejected the DACS removal.
 
I think we might be able to work something out, but my concern is that he is a VERY heavy downloader, is there a way to use a router to ensure I get so much bandwith?

I tried talking to BT about the whole thing, got chucked from department to department until my phone battery run out. :rolleyes:
 
If you really want to have a ADSL connection to yourself and not share with your brother then get back on the phone to Nildram and ask them for an explaination as to why the order was cancelled. The DACS should be removed by BT as part of the provision process and the cost limits on this are now reasonably high and BT openreach are improving the process of removing DACS.

Nildram need to query if the order was cancelled due to being outside the cost limits of DACS which is now set within BT Wholesale as being £4,500 before it has to go to management for approval.

Also the fibre line that is going to your house is that in use by anyone in the house and is there more than one BT phone line going to the house ?
 
DEL 707 said:
I think that's what Nildram has told me, BT won't remove the DACS
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You know, ISP's do give you information.
You "think" this is what they have told you?
What exactly have they told you?

Your thread has started as a bit of an attack on Nildram when it appears they have told you exactly what is going on which will indicate what needs to be done now.
 
HomerJ said:
Nildram need to query if the order was cancelled due to being outside the cost limits of DACS which is now set within BT Wholesale as being £4,500 before it has to go to management for approval.
Click to expand...

What other reason would there be for BTW to cancel the order and refer to DACS as the reason as seems to be the case here?

Unless it has changed, DACS is a delay not a cancellation until BTW determine if BT Openreach will remove it or not?
 
I have heard of ISP's sometimes not actually placing orders on lines that have DACS as they feel they are more trouble for the ISP to deal with. SO by asking Nildram what the reason was then maybe can confirm that they did place the order.

Yes the only reason I can think of is that the order got cancelled as being outside of cost limits to remove the DACS.
 
Nildram has always placed orders regardless of DACS status, I know a few people that went to them for that reason after being refused elsewhere.

It would be really unlucky to get stuck with a DACS problem these days, especially now the cost limit is as high as it is :(

It may be worth checking to make sure that BTW did actually cancel the order and that it isn't really still in 'delay' just in case the information passed back got a bit confused en route.
 
I'm not even sure if you can still order ISDN as a consumer, BT announced they were withdrawing it at some point this year.
 
Just talked to BT and it looks like I can't even get BT Broadband.

I asked about all the DACS thing and they said it's all down to wholesale, nothing to do with BT, and if they say it's not economically viable, then i'm basically screwed.
No idea who to talk to next about this.
 
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