Need advice on Nameserver and domain name

acharris · 16 Sep 2016 at 18:55

Hi all I need some advice. Someone created a site using Mobi Rise and they want me to sort out the hosting side. So they bought a domain and hosting from separate companies.

Ok, I upload the files to the hosting site via FTP, I got the nameservers from the hosting company, logged into the domain account and filled in the nameservers in the appropiate place.

At first I got it saying that the name was recently registered, and now I get site cannot be found. I know it can take 48 hrs to propagate the DNS servers, but if this is the case then would it cause the above site not found error or am I missing something in Cpanel??

Any help is appreciated. Thanks.

Mynight · 16 Sep 2016 at 19:04

Yeah Ive had the new domain landing pages dissapear when it's transferring giving site not found.

All I'd suggest is double checking nameserver settings/see if you can access the site via IP and see if Whois nameserver settings have updated.

Which host are you using? Some have different procedures for adding domains.

acharris · 16 Sep 2016 at 19:37

Thanks for the advice. They are using Site Ground (I had never heard of them tbh) and the domain firm is Namecheap.

I will see if I can find the IP address in Cpanel and try access the site that way. Thanks again.

acharris · 17 Sep 2016 at 16:00

Looks like something gone wrong as I still get Site can't be reached. Could it be something to do with the fact that they got the created site as a sub domain?? How would I point a domain name to a sub domain site or is it not possible?

Thanks

Mynight · 17 Sep 2016 at 16:36

Can you access the site typing in its subdomain correctly? If so then you need to redirect via htaccess.

If not then something else has gone wrong.

Just to double check you mean subdomain as in www.sub.example.com? Rather than they got a free domain with the hosting then tried to add this domain to it.

acharris · 17 Sep 2016 at 16:59

Thanks for your help. Yeah if I type the subdomain address in it loads the landing page I got. The site loads ok with that, I am just missing the redirect by the looks. I tried a 301 but it didn't work the way I wanted it.

Is htcaccess available in cpanel?? Thanks again for the help, much appreciated.

Mynight · 17 Sep 2016 at 17:07

Go into your folder management view. Normally its in the /public_html/ area.

Sometimes you may have to create one.

Should be able to just add;

RewriteEngine on
RewriteCond %{HTTP_HOST} ^example.com [NC,OR]
RewriteCond %{HTTP_HOST} ^www.example.com [NC]
RewriteRule ^(.*)$ http://sub.example.com/$1 [L,R=301,NC]

(assuming linux server here)

acharris · 17 Sep 2016 at 21:08

Thanks for the help, but unfortunately it don't work. I think I am going to have to contact Siteground for help.

the Sub Domain of http://dtconstruction.datamakercloud.com/ works fine but I can't get the site to load with the domain name from name cheap. I tried the .htcaccess file and redirects, etc but no luck.

Thanks for your help anyway, I must accept defeat for now lol

Mynight · 17 Sep 2016 at 21:25

Hmm annoying.

Sorry about that.

If it's bad support trust me and I'll try and sort it out.

acharris · 18 Sep 2016 at 12:21

Thanks for your offer of help, but I did manage to get it sorted myself last night. I setup the domain name as a addon domain, which I forgot to do. As soon as I did that the domain name pointed straight to the subdomain site.

Thanks again for all your help, it was much appreciated