Need help with Tesco Contract (data limit)

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Pij

Pij

Pij

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Joined
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hi guys,

Got an annoying one, Back at the beginning of 2011 I took out an admittedly very good Tesco mobile contract of 500 mins, unlimited texts and unlimited data (i dont use texts but do use about 300 mins a month and the data) for £10 a month.

They also did a similiar contract for 1GB of data for £7.50.

Anyway fast forward to now, when I now get to around 1GB use I get the warning of fair use, now I find this annoying as ive been paying £2.50 a month to Tesco who just lied what unlimited was, and these days they do a 2GB contract.

Fair enough I understand it costs more, but I feel they just lied about it being unlimited, as imo if they are willing to take my money now for unlimited how can they say its a 50% fair use of their other contracts?

Spoke to first line support at tesco and they basically say, they said unlimited because thats all they could offer and 1GB was fair then, and to count myself lucky I have that contract.

So is there anything I can do to atleast get it higher than 1GB?
 
Is it just a warning or do they cut you off? Just ignore the warning and see how you get on. They might not cut you off/restrict your data. If they do you can argue you have unlimited data.

HOWEVER, from what I can see telco's will impose fair useage as they see fit (to preserve the experience for everyone) and that is a very good deal anyway. You could argue that they ahve changed the terms of your contract to your detriment since signing up and use that to get out of the contract and go elsewhere.
 
I'd just get in contact and say you're cancelling as they've changed the T&C's.
IMO 1GB isn't that excessive.
 
Find complaints procedure and complain. Unless the fair use policy was originally in your contract.

Or if they have changed contract t&cs just cancel it without any charges and move to giffgaff, same network, almost same deal (just less minutes)
 
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