Need help with your packing?

asim18 said:
What were the three items?
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Bleach, wire wool and bicarbonate of soda? Does it make any difference to what happens next?

I'm failing to see the issue here, you don't want a bag so a simple "no thanks" should suffice. If it doesn't then you can get a bit annoyed, until that point you are making a big deal out of nothing.
 
rghjones said:
My motto is if I can get to the till without having used a basket then surely I don't need a bag. I wish cashiers had the same motto.
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you'd be amazed at the number of people who buy 1 or 2 small things when they're wearing a big jacket with plenty of pockets and carrying a bag already and still ask for a bag.

Blame the rest of the public, not the cashier.
 
matthew_o50 said:
Being a cashier myself you wouldn't believe how many people out there can't make their minds up if they want a bag or not. If you think someone doesn't need one so don't give one, 9 times out of 10 they'll ask for one or stare blankly at you until one is offered! Then there's the customers who'll quite happily watch you pack a load of their shopping into a bag then empty everything out and leave the bag lying there before they leave the shop. It's much easier if customers just tell you if they need a bag or not.
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I thought it was just me that happened to! :mad:

It's most stores policy to ask if you need a hand to pack/ask you if you want a bag/pack for you/ etc etc.

We fail our mystery shopper if we don't ask "did you find everything you were looking for"/ "Do you need a bad"/ "can you manage out ok".

I agree it's a load of **** and most customers don't even derserve a "hello" most of the time but it has to be done!
 
Mm, I work in M&S and its 'procedure' to always ask to help with packing/if you need extra bags etc.

It's just a friendly question, shouldn't really be a problem. You would be surprised how many people pop in to buy a sandwich + drink, and still want a small bag. Just the way it is :)

First post here too :D
 
I hate it when the checkout person packs two items for me and then hands it over (tesco policy it seems). I don't need you to pack my stuff you're too bloody slow you old bint just scan it and throw it at me, the sooner i'm out of this place the better.

I can just imagine some numpty stuck at head office trying to make their name. Hello mr clubcard, I was behind the 'we pack the first two items for you' scheme that is amazing and has increased our customer experience tenfold.

Idiots. Latest thing is keeping the bags under the table and only handing them out when you ask for them.
 
apeZ said:
Mm, I work in M&S and its 'procedure' to always ask to help with packing/if you need extra bags etc.

It's just a friendly question, shouldn't really be a problem. You would be surprised how many people pop in to buy a sandwich + drink, and still want a small bag. Just the way it is :)

First post here too :D
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claimed!



always wanted to do that for some reason
 
What if you'd had a synthetic arm, or a stroke that meant you couldn't pack your bag yourself? Or arthurtis in your hands?

Those 3 items would proove difficult to pack yes?

Tbh, I'm wondering when the supermarkets are going to get rid of bags and force customers to bring their own, the sooner the better.

In my experience a long time ago, most customers don't deserve service, they think they are god but really the person behind the checkout owns them. The customer is never right because the customer doesn't work in the shop.
If someone ever offended me badly or was rude I would simply call a manager or security guard and make up something to have them removed from the store :D
 
I had the exact opposite whilst in Budapest a few monthes ago :p

Walked in to a local store to stock up on a few things (approx 10 items, including a pack of 4 x 2l water...) and proceeded to put them through the checkout. The woman scanned them all through... (proper fast mad Hungarian lady).. then told me how much, so I paid and I was stood there expecting her to offer me a bag.

But no ! It took me a good couple of minutes of hand signals (can't speak a word of Hungarian, neither her could English) and pointing for her to realise I needed a bag :-(
 
Is it wrong to say yes when they ask if you want help packing? :) I much rather someone does it for me, because im incredibly lazy.
 
Staff are trained to ask if you want help to pack your bags common courtesy imo, shame we can’t hurl abuse at the customers that have no respect

Give it time they will stop the bags like "Lidl" & maybe things will get better , even though Sainsbury’s bags are 33% "green" & as with Tesco & Sainsbury’s they give 1 point for every bag you bring in now.
 
Hutch said:
Is it wrong to say yes when they ask if you want help packing? :) I much rather someone does it for me, because im incredibly lazy.
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I don't mind really :/ Just don't like people who complain if I pack stuff in the 'wrong order'.
 
My last day at Sainsbury's this Friday before I become a Rozzer. Can't wait. :D

And it's correct, cashiers do have to say that to each customer, although 'would you like a bag for these?' is more apt for only a couple items.

Edit: I think Sainsbury's are doing away with bags at the start of October, not sure though.
 
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it's because they're trained monkeys; not offering a bag, only for certain customers, would confuse and scare them.
 
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