Need ISP that doesnt suck

kutmasta

kutmasta

kutmasta

Associate
Joined
18 Oct 2005
Posts
68
Location
Sheffield
Ive tried Tiscali and Wanadoo, and they are both mind bogglingly hard to get along with. Wanadoo wasen't too bad, its just that they had capped usage.

But tiscali...argh!

Anyway, ranting aside, I need a ISP with:
unlimited usage(dont mind fair usage policies)

1mbps(since I can't get over that at my house anyway)

and Preferably good customer support. Or service thats good enough for me to
not have to call them up complaining every other week.

Any suggestions?
 
www.eclipse.co.uk

I've been with them 5 years and haven't had a problem. Excellent speeds and excellent service. All my family are with them and are very impressed at the service.

Highly recommended :)
 
NTL internet.

Only had a few problems and both times the problem has been sorted within 3 days (one was hardware the other was their downed servers).

Their customer support is hard to get through to at times, but I've not needed to much.

£24.99 for 3 meg broadband and telephone line and free TV.
 
Scuzi said:
www.eclipse.co.uk

I've been with them 5 years and haven't had a problem. Excellent speeds and excellent service. All my family are with them and are very impressed at the service.

Highly recommended :)
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Sorry Scuzi, couldn’t disagree more. Just finished a very rocky cancellation (They actually refused to give me a MAC until I started quoting the Ofcom code of practise they had agreed to follow).

Their service was brilliant, their customer support was great. But I’m afraid ever since the takeover they have been in a very fast decline and now their customer support is abysmal and their service is rather appalling.

Severe traffic shaping, connection dropping, high contention ratio’s and actual day long connection outages that seemed to be pushing on almost double figures last year was enough to get me to migrate to Zen.

This is another vote for Zen, seem brilliant so far.
 
Scuzi said:
www.eclipse.co.uk

I've been with them 5 years and haven't had a problem. Excellent speeds and excellent service. All my family are with them and are very impressed at the service.

Highly recommended :)
Click to expand...


I also have to disagree.

They were totally awesome... until they were taken over by Kingston. Since then speeds have been hit and miss, their throttling/traffic shaping sucks and customer support aren't anywhere as snappy as they used to be.

I got tied into 12 months with them when I changed to their MAX service in April last year. Come April this year I'll be giving someone else a shot.
 
Blueyonder have been fantastic for me. Only a few hours of downtime since I went with them about 4-5 years ago. Customer service is good, not great, but for performance and reliability I think they're great.

Everyone will have their own stories to tell though, you're best finding a site with some decent ISP reviews.
 
eLbot said:
Sorry Scuzi, couldn’t disagree more. Just finished a very rocky cancellation (They actually refused to give me a MAC until I started quoting the Ofcom code of practise they had agreed to follow).

Their service was brilliant, their customer support was great. But I’m afraid ever since the takeover they have been in a very fast decline and now their customer support is abysmal and their service is rather appalling.

Severe traffic shaping, connection dropping, high contention ratio’s and actual day long connection outages that seemed to be pushing on almost double figures last year was enough to get me to migrate to Zen.

This is another vote for Zen, seem brilliant so far.
Click to expand...
I've yet to experience any of that and I have two connections with them. None of my family members have reported anything like that either. Maybe you were just unlucky.
 
Zen TBH.

Eclipse where just as good as Zen until the Kingston stuck their noses in and seemed intent on making them as bad as themselves.

First the customer service went out the window, followed by repeated long sessions of downtime which they kept saying where anything but their own fault.
 
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if you are in a cable area then obvious chuioces are ntl telewest if not then Aol are very good with a aftermarket modem router been with them for just over a year and using it with a netgear dg834gt and its fantastic, download as much as you want hceap and reliable, couldnt recomend them enough if u dont use there software
 
choose cable if you can get it

i hate everything else about NTL but i cant fault they're internet one bit

never had a problem with it

youl be able to get faster then 1mb too since it wont be depending on your 40yr oldish phone lines.

and guy in the thread on NTL 3mb ,

ring them up and say youve seen it cheaper on sky = half price for 6 month or double the speed in most cases
 
You haven't mentioned how much you're willing to pay nor how much you actually use - unless you're willing to pay near enough three figures a month, proper unlimited is a pipe dream.

The speed you get is pretty much irrelevant because the majority of ISPs offer "up to 8/16/24Mbps" and differentiate on usage (because to a point what they pay doesn't depend on the speed you connect at). Obviously cable's different.

Massive Attack said:
download as much as you want
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Not on AOL you can't (after February).
 
dirtydog said:
Go and ask in the internet forum? ;)
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I thought that because the internet section is in the hardware section, it would be a unsuitable place to post. Anyway, thanks to whoever moved it.


I can't get cable where I live, I can only get 1 mbps. ADSL

I mainly just go on the web, however I do torrent/download stuff and game. And I've noticed tiscali give me slightly higher latencies than wanadoo did.

I'm willing to pay around £20-25 max

with AOL do you still have to use their horrible browser? I remember my friend complaining about how much AOL sucked back in the days of dial up.
 
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another NTL user here, been with them since broadband came out and had no problems, customer service been great, infact, just the other day i phoned to complain about slow speeds, they talked me through loads of tests then sent someone out the next day because they couldn't find fault over phone, turned out my modem was dying, they replaced it there and then :)
 
iCraig said:
Blueyonder have been fantastic for me. Only a few hours of downtime since I went with them about 4-5 years ago. Customer service is good, not great, but for performance and reliability I think they're great.

Everyone will have their own stories to tell though, you're best finding a site with some decent ISP reviews.
Click to expand...
this is the best site to look at isps etc ..
http://www.thinkbroadband.com/
 
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