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Need some help troubleshooting problems with MSI R9 390

Soldato
Joined
18 Mar 2010
Posts
4,174
Background

I’ve had the 390 for about 4 years, and up until recently I have not had any bother from it.

The rest of my system is:

  • Xeon 5670 run at 4GHz
  • 15gb RAM
  • Gigabyte X58 UD3R
  • Corsair HX 750W ATX Modular SLI Compliant Power Supply (CMPSU-750HXUK)

So it is getting on a bit, but has been running fine. The PSU and motherboard were bought new in 2010, and the 5670 was second hand and added a few years ago.

We have a PS4 Pro and a switch, so this is not the only gaming device. I do know that I completed Deus Ex Mankind divided a couple of months ago without issue.

Problem

I bought Total War 3 Kingdoms on launch and have experienced major problems ever since. At first I assumed it was issues relating to the game, but now I think that may be coincidental, and it could be the card at fault.

When I got Total War, I experienced a few crashes, but was able to play the game without issue for about a day, and then it crashed so badly that the computer couldn’t boot and I had to do a clean install of windows!

After the clean install, I was able to run Total War 3 kingdoms again but ran into repeated issues. The game would regularly crash when it loaded a save, or present artefacts like black blocked out campaign map. When it crashed, the crash was often so bad as to require the computer to restart. If I did manage to get into the game, it would run fine for hours.

When the game crashed something from Radeon would pop up stating that Global Wattman setting have been reset. Googling around -suggests that this is not an unusual problem with AMD.

At this stage I was assuming the issue was either relating to the game or to the drivers.

I have done a clean install of the latest Radeon driver 4 times, but I am still experience crashes.

I have tested other games like Doom, and I am experiencing crashes.

I have tried out furmark and furmark crashes after about 30seconds – without the temperatures looking extreme.

Therefore I am assuming the issue is not total war, but is either hardware or driver related.

I have used memtest86 to test the RAM – it passed fine.

I have run Prime95 for 30minutes – I don’t think it is the overclocked CPU, it has been running fine for years and this is not a very aggressive OC.

I am thinking the issues are one of 3 things: 1. Graphics Card, 2. PSU, 3. Driver issues


Any suggestions in narrowing this down?

I am going to try another clean install, to see if this fixes the driver issues. This is a last resort, as it will be the 3rd in a month and getting kind of irritating!

How can I distinguish between graphics card and PSU issues?
 
@EdwardTeach do you have issues with other games? Also do you have Windows 10 May 2019 Update?

Because according to the TW forum, it has issues with previous versions.
 
Last edited:
I am fully up to date on windows.

As stated - I found that I was also running into issues with Doom and furmark.

I have just done my 5th clean driver install, but this time I used DDU instead of the AMD cleanup utility. Everything seems to be running OK for now - so fingers crossed it was an unusual driver issue.
 
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