NEED URGENT HELP

el-nino

el-nino

el-nino

Associate
Joined
8 May 2013
Posts
145
Location
Durham
Hi all,

My MSI 970 has just gone up in smoke. I was in the middle of playing fallout and pop, my PC shut off. Heard a fizzing and a pop which was followed by a cloud of smoke. Luckily I was in SLI and I have another working one.

Here's the kicker I purchased these 2 on the 28th 11th 2014. Does anyone have any idea how OCUK would treat this?

I know you get 1 years retailers warranty and they are still under warranty with MSI but would over clockers do the RMA as I have contacted them tonight meaning I'm still in that year just.
 
If you post in customer service right now with proof etc I'm assuming you have 1 year warranty on it and OC are usual very helpful so I can imagine you will get an RMA put through :)
 
joedeath332 said:
Im sure OC will sort you out ,, then when they do you know where to spend your money next time you are upgrading.
Click to expand...

I think I am now on my 5th full build purchased almost entirely through OCUK. Huge fan of OCUK. Just can't believe that its a year to the day and it goes up in smoke.

I wasn't even overclocking. Everything was normal and poof. The card was boiling when I removed it yet the other was only warm
 
Send an RMA request to OcUK, they will handle it from there, my experience with OcUK and RMA's has been faultless.
 
OcUK accepted an RMA on my 780 which was about 5 days before warranty expired (2 yr) so I'm sure you would be fine with yours.
 
If it's under warranty, you should contact the retailer asap and let them know of the fault. Remember, the retailer has the onus to repair/replace before the manufacturer. Wish I knew that when I took my xbox360 to get repaired at the shop I bought it from :(

If you're unsure of the warranty after that, I think it's about 30days/3/6 months for replacement parts or replacements. I'm not too sure. You should phone them or ask customer support about it beforehand in case there's a problem after it's repaired/replaced :D
 
Last edited:
Overclockers are sorting everything out for me. I already have the RMA and it has reached OCUK today. OCUK will test and return to the MSI for repair or replace. I should have a working one within 28 days fingers crossed.

Judging on the amount of smoke and the charring I doubt it will be a repair.
 
You'll get an email from OcUK once it has been tested, once you have that you're good. I was paranoid they would test mine and them to find no fault :p
 
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