Needed to vent somewhat...

Looks like there was no room behind the toilet for tiling, has he cut back through some plasterboard too?

I'd just splash a bit of white paint behind there, your choice of toilet and the location of the soil pipe makes anything else impossible.

I think you and your mum are being a bit picky tbh.
 
Wow, that is quite bad Tute...

I can see where she is coming from but her reaction was a little bit OTT...
 
to fix that toilet it's gonna have to be moved, and thats not going to be a small job.

And changed for a different toilet I assume - did the fitter select the toilet himself or did the his mum choose it?

I'd certainly not recommend relocating the soil pipe for something so minor.
 
The fitter selected the toilet.

I believe Mum wanted it set quite far back, but my problem with it is that surely he could have left it looking a bit less unsightly? I mean none of the edges are straight!
 
Without stoking the fires too much more as I really don't want to get stuck in the middle, the room was done to a strict "budget". When he came to price it up, Mum said she had £1500 to play with and that was that. As a result, she had to lose certain things off the quote like window blinds, a cabinet, larger shower screen etc.

Even then the guy got it up to £1700 for the work, but then at the end of it all he asked for even more!

Now I appreciate that 99% of the room has been done to an amazing standard, but given the original budget was £1500 and Mum has a quote in writing for £1700 at the absolute most, this has put her in a bad mood over it straight away.
 
It's a tricky one.

If the tradesman has spent 2-3 working weeks on her job there is no way she should have stopped the cheque, the way things are he's probably relying on that to live at the moment.

Also, it took your Mum two weeks to complain to him? That seems rather strange.

On seeing the photos though it is rather bad and she does have a right to be unimpressed...however, I assume his work will be based on time and maybe it would take a disproportionate amount of time to tidy those things up?

Maybe you could show your Mum this thread and how lots of people think she is being unreasonable...maybe then she'll see sense?

There are ways to handle disputes - this way isn't one of them (as you clearly know!).
 
Well, it's up to your mum to sort things out. If it goes to court she will almost definitely lose.

She's within her rights to withhold the money needed to fix the part she isn't happy with. So... maybe £100 for a minor tiling job. Withholding the whole lot will end up with her in court, losing, and having to pay all the court costs.

Women.:D
 
Just to let you know, the builder phoned back today, apologised for what happened on the phone and said he'd be around next Thursday to have a go at tidying it up.

So er... there you go.
 
I had a self-employed decorator/builder fitting my bathroom 2 years ago. I paid in 2 instalments - a bit during and the rest afterwards. I had one minor incident at the end where one of the taps had reduced flow, so I flagged it up. He came back within a few days, he corrected it and then I sent the rest of the moolah. Both parties happy.

Tute - congrats on getting it sorted quickly (hopefully).
 
Cancelling the cheque is pretty sensible if you ask me, it's a damn sight better being the one with the money when it comes to leverage!
 
"Dear Builder, Would it be possible to fill in the space around the piping. Regards."

Indeed, cancelling the cheque without even contacting him seems a bit drastic, especially as she didn't raise complaint sooner... It does look a bit messy from the pictures, but it shouldn't be a major job, just needs a bit of tidying up. Ah well, good to hear it's sorted now.
 
A - Should have had a look before paying.

B - It would probably have been fixed by now if your mum had been friendly.
 
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