net connection problem

sidthesexist · 14 Mar 2009 at 17:56

Ok so my uncle moved to a new house a while ago and chose to use SKY as his isp, but almost since he joined them his router (white netgear they supplied) loses connection to the net every now and again (internet connection light on the router goes out) the weird thing is when he makes a telephone call it reconnects :confused:

anyone know if theres a cure for this?

paul rope · 14 Mar 2009 at 17:59

Maybe it is his telephone line that is coursing this.
Try and put it into the test socket on the phone line and see if it do it then.

sidthesexist · 14 Mar 2009 at 18:01

paul rope said:
Maybe it is his telephone line that is coursing this.
Try and put it into the test socket on the phone line and see if it do it then.

He has an old style socket not an nte5 hence cant use a test socket unfortunately

Rabtech · 15 Mar 2009 at 07:02

Sounds very much like a high open fault, pick up the phone and see if there is any crackling at all. If so, contact your telephone service supplier and raise a fault, DO NOT mention broadband just the bad line.

What will have happened is that the physical line is damaged and the increased voltage when you use the phone causes the gap/damage to be bridged and everything works.

Once the line is fixed, the broadband should be nice and stable again

Let us know how you get on.

sidthesexist · 15 Mar 2009 at 09:41

Thnx^^