Network issues

areksnumbr1sxylady · 6 Mar 2013 at 13:43

Hi,

I lost my broadband connection it is DSL I think... connected through a phone line via filter... ( I wish we had fibre optic in area

) Windows troubleshooter keeps saying that the modem is experiencing issues and the modem itself (netgear) is flashing Internet sign in orange constantly... The company is AOL I dont even know if they still exist

I am very weak in networking, so any ideas at what to do?? Currently I suspect modem giving in...

Not in a real hurry to sort out issue since my phone can be used for tethering which provides higher speeds of that on landline... However my other family members grounded my phone, so I cant take it anywhere

So if there is any need to download some update packages or programs I can do that.

Thanks

ChrisD. · 6 Mar 2013 at 18:01

If you are out of contract I'd suggest moving to a decent provider.

Your issue could be any number of things, have you tried plugging directly into the master socket?

areksnumbr1sxylady · 7 Mar 2013 at 22:33

Gettin those logs from netgear...

Sun, 2002-09-08 16:32:31 - Initialize LCP.
Sun, 2002-09-08 16:32:31 - LCP is allowed to come up.
Sun, 2002-09-08 16:32:35 - CHAP authentication failed
Sun, 2002-09-08 16:32:35 - LCP down.
Sun, 2002-09-08 16:33:31 - Initialize LCP.
Sun, 2002-09-08 16:33:31 - LCP is allowed to come up.
Sun, 2002-09-08 16:33:33 - CHAP authentication failed
Sun, 2002-09-08 16:33:33 - LCP down.
Sun, 2002-09-08 16:34:32 - Initialize LCP.
Sun, 2002-09-08 16:34:32 - LCP is allowed to come up.
Sun, 2002-09-08 16:34:37 - CHAP authentication failed
Sun, 2002-09-08 16:34:37 - LCP down.
Sun, 2002-09-08 16:35:29 - Administrator login successful

Poor thing thinks its in 2002...

Its DG834G router any idea what those logs mean?

#Chri5# · 7 Mar 2013 at 22:48

Have you paid your bill?

Probably best to call AOL.

areksnumbr1sxylady · 8 Mar 2013 at 00:09

#Chri5# said:
Have you paid your bill?

Probably best to call AOL.

yeah I have... gonna ring them tomorrow... tried everything I could still dont work

steven_belfast · 8 Mar 2013 at 08:57

Lazder said:
Its DG834G router any idea what those logs mean?

Its just telling you that authentication failed really.
What is the internet (@) light doing ?
Is it just flashing, steady, green, amber?

If its solid amber looks like an authentication issue,
Has any one changed any of the settings in the router page?

areksnumbr1sxylady · 8 Mar 2013 at 14:12

steven_belfast said:
Its just telling you that authentication failed really.
What is the internet (@) light doing ?
Is it just flashing, steady, green, amber?

If its solid amber looks like an authentication issue,
Has any one changed any of the settings in the router page?

It used to be amber but now steady green.. still no internet though