New build 1080ti lock up?

JAW_Jontain

JAW_Jontain

JAW_Jontain

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5 Aug 2018
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132
Evening gents,

I have recently built my first rig in years with the Ryzen 2700x bundle and the Aorus 1080 ti and have just had an unusual hardware crash whilst playing eft.

The screen went black (lost connection), the rgb led on gpu went out, two led above the 8pin psu connectors lit up white (solid not flashing as I have read some describe online) and the fans stuck on max.

After a hard reset it fired up and ran eft without issue although didn't play for as long this time.

Now the system was built with a new corsair rm750x psu with a single cable with two 6+2 pin connectors running the gpu.

Could this weird hardware crash have been caused by the gpu being unable to draw enough power down the single cable? And if so could it have caused any damage?

Any help is much apprichiated!
 
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Power supply is a 750w

Currently just stock air cooling with a couple extra case fans but the system clocks havnt been touched and left stock.

Mb bios was done before installing windows.
 
It was a loss of connection to the gpu rather than a black screen (like if you pulled the HDMI lead out) and it's only happened the once so far!
 
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If it's not down to both 8 pins running off 1 cable could it be that the psu is plugged into a multi plug adapter rather than straight into the wall?

Really worried as I have never spent so much on a rig and it's a bit of a shock after it's been running fine for a week.

Unfortunately in my panic I didn't think to check the MB status led, also when I say hard reset I had to turn off the psu as reset button and holding power button had no effect.
 
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This evening I have added another psu cable so each 8pin has it's own cable.

Downloaded Gpuz to find the bios isn't one of the older versions that allowed 300w default so no need to flash thankfully.

Ran Furmark for a good few mins with no issues... Hopefully it'll be a one off but will try to get more info if it happens again.
 
After an evening of pubg however it has just done the same as before. Cuts out and brings up two solid lights so the psu cables have not helped.

Worried I have a faulty card now!
 
Had a reply from the guys at ocuk suggesting this issue could be down to the gpu loosing connection to the MB? Advised i test another pcie lane, however I am no expert myself but wouldn't a mobo pcie lane issue be more consistent rather than only having issues after an hour or so of gaming?

They are happy for me to return gpu to them for testing or replacing If I believe that is at fault but I am just going off the basis that when it crashes the gpu is the only component that shows any visable change.
 
Thanks so much for the reply, defo a good idea to test before sending it back and finding out the gpu is fine.

Can you recommend any stress tests to use (Furmark?) to try and replicate the result or would you advise to just swap slots and game as before to see if it happens again?

Many thanks
 
Thanks for the reply, that will likely be tonight's mission to see if I can stress test without gaming and try and replicate the problem.

Once I've done that I can try the next slot to see if results can be replicated. Also didn't think to check windows event viewer as the system is technically still running when the card goes down although it might not pick up on what caused the card to go down and just that the system lost power when I turned it off.

Thanks again for the advice guys!
 
So I've just spent most of the evening trying to replicate the issue whilst running Gpuz log and it hasn't gone tonight.

The only thing I have done is change windows power plan from basic to performance, going to feel a little silly if that's all it was!

Going to keep testing with Gpuz logging and see if I can get it to happen again!
 
Ok so a bit of a development tonight, after not being able to replicate it at all last night or this morning I started to think it might actually just be the windows power setting conflicting with the asus ai suite.

However tonight I thought I would try space hulk out and after a couple of mins of play I was surprised to see the no fan light still lit up (a feature that's suppose to keep the gpu quiet when not in use).

I tabbed back to the desktop and watch the temps come, at 82 with still no fan I quit all apps and found I couldn't get the fans on even if I set them to manual. This is leading me to think this has been happening without my noticing whilst gaming causing the card to overheat.

I have just updated aorus engine to 1.39 though so going to try rolling back a couple to see if it's just their software.
 
Just rolled back to aorus engine 1.38 and fans came right back on...

Tested in game and they came on as they should once the heat rose. That's not good if 1.39 stops people's fans from working!
 
I have only recently put the RAM to it's correct 3.2 speed and system seems stable, not touches the gpu settings but both times I has the crash was with the RAM on default speed.

I rolled back the aorus software to 1.38 which brought back the fans and has seemed stable since.

Windows power plan resets itself to balanced so can rule that out, although the asus software also got an update which was suppose to fix this but no dice.

Typically since I've been logging all games with Gpuz I havnt had this crash again so wondering if it was down to one of the drivers.

The guys at overclockers have sent me an ram number which will last for 28 days so will have to keep testing.

Many thanks for your reply.
 
So it finally happened again... but this time it was after waking the pc up from standby. So the gpu hadn't been under load as per the last two examples, not sure where to look next.

Starting to wonder if it is power related but it's strange that it locks on and won't turn off by the power button. I hope these crashes and hard resetting are not causing any lasting instability.

And typically as I wasn't gaming I didn't have Gpuz logging...

Just noticed there is a bios update for the mb so going to get that done.
 
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It's come back again today, this time just whilst browsing steam.

Have just removed ram and gpu and reseated them just in case, also removed the extra power cable for the gpu as adding this didn't change the result.

Seems I'm going to have to have to run logging software at all times to try and work out what keeps tripping. I have tried multiple plug adapters with no joy. No driver updates seem to be curing the problem. I would presume if it was anything to do with the cpu then it would be a lot more frequent and less random.

With two crashes in a row in as many days hopefully I'll at least be able to log the next one. Unless it now stays stable for another week as it did before!

So lost...
 
Thanks for the reply, I havnt tried testing the cpu or ram too much so will give that a go. I would hope they are compatable for ocuk to bundle them up!

From monitoring the gpu for a while now it usually hits a max of 72 under prolonged load but this seems pretty reasonable compared to some other reviews with the same card.

I am starting to wonder if the psu could be fault or something a long the power supply line as when the system is running it all runs well under load. And now the last two crashes happened with little to no load which makes me think it's not due to heavy load games.

I really hope I can resolve it as it's pretty stressful having a system you have invested so much in having these faults!
 
Just ran the windows memory diagnostic with no errors. However when running prime95 I had a new crash which rebooted and lost connection with the mouse, just needed replugging in to fix. And a second crash same as before.

Both times were after using the asus Ai Suite 3 fan controller. Just going to re try the test once getting rid of that software.
 
So this time I'm about half an hour into running prime95 and stable...

Max cpu temp of 75 and can hear fans ramping up and down as needed.

Only unusual activity seems to be that VID #7 on the cpu voltages seems to have hit a 13v higher than all others.

Ryzen Master is showing some sudden temp drops to -10 and one even down to -57 but only for a split second and neither HWmonitor or Gpuz detected this.
 
I thought it might be wishful thinking that Ai Suite was the problem but with a bit of searching I found this

https://www.reddit.com/r/Amd/commen...suite/?utm_source=amp&utm_medium=comment_list

Seems other similar boards are having the same issues and it's caused by Ai Suite.

So that's aorus software trying to cook my gpu and asus software tripping the system...

Prime95 has been running most of the afternoon issue free.
 
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