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- Joined
- 22 Feb 2010
- Posts
- 20
Hi all, just looking for a bit of help with diagnosing and problem I'm having with Windows 11.
I built a new PC a few weeks ago and it's been running smooth up until today. All of a sudden I've had two BSOD failures in a few hours. Both flashed by really quick with the PC then sounding like it was restarting but just sitting there with all fans running at full speed and the screens black. Both occurred whilst using the Google Chrome browser but different websites, nothing intensive and no signs it was about to happen. I did a a hard restart both times to bring it back (hold power button off, waiting 10 seconds, turn back on) and everything is running smoothly (although weirdly after the first time Microsoft Edge had somehow become my default browser again...).
A quick google suggested it might be a RAM issue, so I used the windows memory diagnostics tool and it came back with no issues.
I had a look in the event viewer but must admit I don't really know what I'm looking for. The only "errors" I can find are "The previous system shutdown at time and date was unexpected" and "Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00040049". Then there is the Critical "the system has rebooted without cleanly shutting down first". There seem to be a bunch of Warnings for DistributedCOM talking about local launch and local host / unavailable SID issues. But there is so much crap in this event log (most of it windows update agent), that I can't go through it all and have no idea what any of it means.
For now I have followed another piece of advice which is to disable graphics acceleration in chrome. If it turns out to be a chrome specific problem, I can just switch over to Firefox I guess, but I am a bit embedded in the google ecosystem using things like google sheets etc.
Any other suggestions on what the cause might be, any recommended diagnostics etc?
EDIT - Should also mention that to the best of my knowledge I didn't update anything as far as drivers etc. But as it's a new build I can't guarantee there isn't some auto update stuff on somewhere.
Thanks.
I built a new PC a few weeks ago and it's been running smooth up until today. All of a sudden I've had two BSOD failures in a few hours. Both flashed by really quick with the PC then sounding like it was restarting but just sitting there with all fans running at full speed and the screens black. Both occurred whilst using the Google Chrome browser but different websites, nothing intensive and no signs it was about to happen. I did a a hard restart both times to bring it back (hold power button off, waiting 10 seconds, turn back on) and everything is running smoothly (although weirdly after the first time Microsoft Edge had somehow become my default browser again...).
A quick google suggested it might be a RAM issue, so I used the windows memory diagnostics tool and it came back with no issues.
I had a look in the event viewer but must admit I don't really know what I'm looking for. The only "errors" I can find are "The previous system shutdown at time and date was unexpected" and "Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00040049". Then there is the Critical "the system has rebooted without cleanly shutting down first". There seem to be a bunch of Warnings for DistributedCOM talking about local launch and local host / unavailable SID issues. But there is so much crap in this event log (most of it windows update agent), that I can't go through it all and have no idea what any of it means.
For now I have followed another piece of advice which is to disable graphics acceleration in chrome. If it turns out to be a chrome specific problem, I can just switch over to Firefox I guess, but I am a bit embedded in the google ecosystem using things like google sheets etc.
Any other suggestions on what the cause might be, any recommended diagnostics etc?
EDIT - Should also mention that to the best of my knowledge I didn't update anything as far as drivers etc. But as it's a new build I can't guarantee there isn't some auto update stuff on somewhere.
Thanks.
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