New build BSODing :(

Jacky-Boy16 · 21 Mar 2011 at 15:04

"Radon Allosaur" Intel Core i5 2500K 3.30GHz @ 4.40GHz Overclocked Bundle - Asus £358.32 1 £358.32
Microsoft Windows 7 Home Premium 64-Bit - OEM (GFC-00599) £66.66 1 £66.66
XFX ATI Radeon HD 5670 1024MB GDDR3 PCI-Express Graphics Card £51.66 1 £51.66
Samsung SpinPoint F3 1TB SATA-II 32MB Cache - OEM (HD103SJ) £33.32 1 £33.32
BeQuiet Pure Power L7 530W Power Supply £33.32 1 £33.32
OcUK 24x DVD±RW SATA ReWriter (Black) - OEM £12.49 1 £12.49
Dust Off Gaming Gear Compressed Air - 300ml £7.49 1 £7.49

I've just recieved my build and put it all together. After playing shogun total war2 for a couple of hours it BSOD'd with the following error

On Mon 21/03/2011 14:55:01 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x124 (0x0, 0xFFFFFA800572D028, 0xBE200000, 0x5110A)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown WHEA_UNCORRECTABLE_ERROR

I've run memtest for a couple of hours, and prime-95 and all seems ok.

It sounds like a hardware problem right?

any help on this would be fantastic

Hagar · 21 Mar 2011 at 15:17

Load HWmonitor and look at voltages running under prime.
Suspect PSU. 12V +/- 5%

Jacky-Boy16 · 21 Mar 2011 at 15:27

heres the info from HWmonitor

Vince · 21 Mar 2011 at 15:32

Is it not looking a little toasty for a sandy bridge setup? I put my money on the "pre-overclockedness" of the system. How does it run at stock?

Jacky-Boy16 · 21 Mar 2011 at 15:34

at stock the cores run at 30 36 35 31.
On prime-95 after 2 hours it was maxing out at 70 but mostly staying around 68 for all cores

Vince · 21 Mar 2011 at 15:37

My bad... thought the image above was at idle. Would drop the overclock down and push it hard for a few days and see if you can repeat. If not turn the O/C back on for a few days, if it blue screens you know its the O/C giving you grief.

olivier renault · 21 Mar 2011 at 16:06

Stress test CPU with Prime95.
Stress Test GPU with Furmark.
Monitor voltages and temps. Looks like you need a better voltage monitor.

Jamiman · 21 Mar 2011 at 16:11

i get very rare bluescreens, i just put them down to space radiation (or something). A single one i wouldn't worry about., it two or three that you need to be worried about. But keep an eye on temps when gaming all the same

olivier renault · 21 Mar 2011 at 16:27

Oh yeah, make sure you have the latest drivers and BIOS, and not using the ones supplied with the motherboard disk, as they tend to be out of date.

Jacky-Boy16 · 21 Mar 2011 at 16:34

ah ok ill update the mobo ones

ill check out furmark too

cheers guys ill keep you posted

joxang · 21 Mar 2011 at 16:39

Set your comp not to restart after bsod and check the code. It may help with a dodgy overclock:
101: vcore too low
124: likely qpi/vtt too low, possibly vcore too
0A/1A: bad ram stick
50/109: mem voltage too low or timings wrong.
Those are top of my head and I'm not sure about the ram ones, but there's more comprehensive lists dotted all over the internet which may help.

Jacky-Boy16 · 21 Mar 2011 at 21:33

Right so I've replaced my brand new Radeon HD 5670 with my old HD 4870, and everything seems fine now

. The weird thing is that my 4870 gives almost double fps as I was getting on the 5670.

Do you guys think I just had bad drivers on the 5670 or is it a hardware problem?

olivier renault · 21 Mar 2011 at 21:41

How many power connector each take? I had a problem with my 5850 running at 1/2 speed with a loose connector.

Failing that, run 3D mark and compare with what you should expect.

BTW, the 4870 should be faster than the 5650. Much faster, like 5770 fast, but it's not DX11, produces more heat, ect...

Jacky-Boy16 · 21 Mar 2011 at 22:46

the 5670 doesnt take any power connectors, the 4870 take 2 pci-e connectors

I cant believe the 4870 should run faster than the 5650, I thought the cards got faster with each iteration

joxang · 21 Mar 2011 at 23:12

Jacky-Boy16 said:
I cant believe the 4870 should run faster than the 5650, I thought the cards got faster with each iteration

I'm sorry... a 5670? Compared to a 4870??

The 5670 is worse than a 9800GT and a 4770. It's a new iteration but it's a really low range card :rolleyes:

.

It's like comparing an integrated gpu from 2011 with the top of the range gpu from 2009. Or a vaxhuall corsa from 2010 with a ferrari enzo from 2004.

Did you look at any benchmarks before you bought it

?

cmndr_andi · 21 Mar 2011 at 23:29

I wouldn't suggest updating your BIOS.

If its a B3 revision board, then you can guarantee the BIOS it is running is pretty current and crucially - when you flash the BIOS you will lose you overclocking profile provided by OCUK.

As mentioned by others, run CPU and GPU stress tests (for the CPU, try Intel Burn Test as well as Prime95, for GPU try furmark) - if these cause BSODs by themselves then you have an unstable system. However, if you just get BSODs in certain applications or games, perhaps those apps are to blame.

As for the GPU, the 4870 is considerably faster than the 5670. If you have the 4870 already, then you don't need a 5670. This review shows how the 5670 compares to the 4870 in a range of games.

I cant believe the 4870 should run faster than the 5650, I thought the cards got faster with each iteration

They do, but thats only if you compare cards at the same level. For example the 4870 (back in the day) was the fastest AMD/ATI single GPU graphics card, this title then went to the 5870 and now the 6970. This chart shows how the 4870 compares to the 6970.

However, the 5670 may be newer - but it is really a low-medium end gaming card with far less power usage and pure computational power compared to a 4870.

olivier renault · 21 Mar 2011 at 23:56

With AMD (and NVIDIA), the first number (generation) is relatively unimportant for pure performance. Tle lack of PCI-e power connectors should be a give-away

Even the HD5870 and the GTX480 are still really quick.

Sorry, but the 5650 is crud

In general, don't trust their numbering system. They've been know to mess with them and confuse buyers (case in point). No biggies, live and learn...

Jacky-Boy16 · 22 Mar 2011 at 13:41

I might have to send that card back then, I just read that it was the best card you could buy for £60 on Toms Hardware. What's overclockers policy on returning items like?

Update on the BSODs. After playing Shogun Total war for about 5 hours, with the old 4870, the computer blue screened. So I got rid of the overclock on the CPU+MOBO+RAM, and it seems to run fine now.

It's weird because it never got that hot with the overclock on. Maybe the PSU isn't powerful enough. https://www.overclockers.co.uk/showproduct.php?prodid=CA-042-BQ should be ok though right?

Hagar · 22 Mar 2011 at 13:58

Jacky-Boy16 said:
I might have to send that card back then, I just read that it was the best card you could buy for £60 on Toms Hardware. What's overclockers policy on returning items like?

Update on the BSODs. After playing Shogun Total war for about 5 hours, with the old 4870, the computer blue screened. So I got rid of the overclock on the CPU+MOBO+RAM, and it seems to run fine now.

It's weird because it never got that hot with the overclock on. Maybe the PSU isn't powerful enough. https://www.overclockers.co.uk/showproduct.php?prodid=CA-042-BQ should be ok though right?

Within seven days you have no problems returning under distance selling regulations. Inform them and send it back.

My initial thoughts were power supply.

You should be able to run your OC system with the OC profile, you have paid for it. Ask OCUK about the PSU being strong enough and if they say it is not, return that also or exchange for a recommended one.

olivier renault · 22 Mar 2011 at 14:16

I might have to send that card back then, I just read that it was the best card you could buy for £60 on Toms Hardware.

could be, but it's still not sufficient for proper gaming. For that kind of price, I'd be looking at second hand GTS250 and HD4870, but you've got that covered anyway.

...should be ok though right?

yes, should have plenty of power. Although it is hard to find reviews of the unit itself, it can output >400W on the 12V (so plenty for the video card, and plenty for the rest).

Could be the ram cooking up? Or the northbridge? But it does looks like an overheating issue if it consistently crashes at the 30 mins mark.

Again, the best way for a stable overclock is stressing the CPU for a while, then the GPU or vice versa, while monitoring the system variables, then boosting both which would stress the PSU and raise internal temps further.

You should have some hardware monitoring and overclocking tools with the motherboard though. If you have a power meter wall plug, it'd be nice to see what the power consumption is at the pump, but I would suspect under 350W, and under 400W with overclock.

Increase overclocks step by step, after an hour or two stress test so the system reaches and maintains a peak temperature. Start with a mild overclock, which should be stable from the word go. Keep an eye on the northbridge and motherboard temperatures though.