New Build getting BSOD

Spears105 · Thursday at 12:20

Hi,

New to PC building and this forum. Hoping for some hardware help.

I just finished my first pc build about 3 weeks ago. All was going fine untill a couple of days ago I got a black screen of death while gaming. The first time it happened, event viewer registered it as nvlddmkm error (Event 14 and 153). I used DDU to reinstall graphic drivers but still get hdmi lost of signal while gaming but also now the gpu goes full rpm when it crashes. Event viewer also no longer registers what causes the crash apart from the hard reset.

My specs

CPU:9950X3D
MOBO:ASUS X870E Crosshair Hero
Cooler: 360 Panorama AIO
GPU: Astral 5090
RAM: 64 GB G.skill Royal
PSU: Seasonic 1600W Noctua edition
Monitor: PG32UDCP

Any help would be greatly appreciated as this is pretty much my nightmare scenario as a first time builder.

BKUK · Thursday at 16:59

Have you changed settings in the bios for cpu and memory?

Spears105 · Thursday at 17:40

No... when I was installing the drivers for the pc. I updated the bios and enabled AMD expo and haven't touched it since.

Currently I'm downloading stress test programs and monitoring programs to try and isolate the problem.

I ran Furmark 2 (ROG edition) benchmark to see if my GPU was overheating. It went as high at 68C at max load. Next I'm going to try mem test and cinebench.

I'm also trying to see if it is game specific or across different games.

I also read around something about win11 storing graphic drivers wrong.

Jamin280672 · Thursday at 18:56

Spears105 said:
No... when I was installing the drivers for the pc. I updated the bios and enabled AMD expo and haven't touched it since.

Currently I'm downloading stress test programs and monitoring programs to try and isolate the problem.

I ran Furmark 2 (ROG edition) benchmark to see if my GPU was overheating. It went as high at 68C at max load. Next I'm going to try mem test and cinebench.

I'm also trying to see if it is game specific or across different games.

I also read around something about win11 storing graphic drivers wrong.

I think theres something wrong with 9950X3D's, maybe not all of them, but a good proportion of them, maybe just a bad batch, who knows, 2 of mine have died now, yours is acting the same, and 2 guys on another forums have also died in the same fashion, one who never even made it into windows, he went into the bios to set things up, noticed the CPU temp was at 100C, it shouldnt even reach this temp, it should auto shutdown to protect itself before hitting 100C, then the PC powered off and never came back on again, one of mine went back to the rainforest for a full refund, and the one I brought from OCuk went back to AMD for RMA, im just waiting on them to send out the replacement, apparently they are out of stock at the moment, which is both funny coming from AMD and worrying at the same time, why OOS, how many are being changed / swapped.

Both doing the same thing as you describe, first the audio started stuttering and popping, and then the screen would go black, only happened in games, it would pass benchmarks fine, when it happened the fans would rage up and the CPU temp was also rising and rising, I monitored this happening with the post code reader on the motherboard (ASUS X670e Gene) which starts displaying CPU temp after initial post, your X870 Hero should be able to do the same thing, if its not displaying anything after initial post then go into the bios and set post code reader to auto, you can then see if the CPU temp is rising and rising on your black screen crash, the only way out of it was a hard reboot, eventually both CPUs died.

Im in 2 minds to just sell the replacement when it arrives and stick with my 7950X3D instead which works fine without any issues.

Spears105 · Thursday at 19:54

Jamin280672 said:
I think theres something wrong with 9950X3D's, maybe not all of them, but a good proportion of them, 2 of mine have died now, yours is acting the same, and 2 guys on another forums have also died in the same fashion, one who never even made it into windows, he went into the bios to set things up, noticed the CPU temp was at 100C, then the PC powered off and never came back on again, one of mine went back to the rainforest for a full refund, and the one I brought from OCuk went back to AMD for RMA, im just waiting on them to send out the replacement, apparently they are out of stock at the moment, which is both funny coming from AMD and worrying at the same time, why OOS, how many are being changed / swapped.

Both doing the same thing as you describe, first the audio started stuttering and popping, and then the screen would go black, only happened in games, it would pass benchmarks fine, when it happened the fans would rage up and the CPU temp was also rising and rising, I monitored this happening with the post code reader on the motherboard (ASUS X670e Gene) which starts displaying CPU temp after initial post, your X870 Hero should be able to do the same thing, if its not displaying anything after initial post then go into the bios and set post code reader to auto, you can then see if the CPU temp is rising and rising on your black screen crash, the only way out of it was a hard reboot, eventually both CPUs died.

Im in 2 minds to just sell the replacement when it arrives and stick with my 7950X3D instead which works fine without any issues.

Thanks for the reply.

I'm gonna do some benchmarking tonight.. if the cpu,gpu and ram pass. I'll recreate the problem by playing the game or running cyberpunk benchmark. When I recreate the problem, I'll pay extra attention to CPU heat. HWinfo, mobo header and aio all read the same of idle 37C if i'm just browsing around
58-60 under load. When it crashes temp do spike to 66C.. but at that point it probably isnt correct and could be much higher... who knows.

I bought the CPU in May from OCuk so probably have to contact AMD directly. I bought the 9950x3d for content creation as well... so I dunno .

Jamin280672 · Thursday at 20:59

Spears105 said:
Thanks for the reply.

I'm gonna do some benchmarking tonight.. if the cpu,gpu and ram pass. I'll recreate the problem by playing the game or running cyberpunk benchmark. When I recreate the problem, I'll pay extra attention to CPU heat. HWinfo, mobo header and aio all read the same of idle 37C if i'm just browsing around
58-60 under load. When it crashes temp do spike to 66C.. but at that point it probably isnt correct and could be much higher... who knows.

I bought the CPU in May from OCuk so probably have to contact AMD directly. I bought the 9950x3d for content creation as well... so I dunno .

Just for reference, this is one of the pictures one of the other guys posted just before his died too, he had only just installed it and was setting the bios up then it died.

Spears105 · Thursday at 22:26

I checked my Bios.

Also Furmark for what its worth.

Cant find Cinebench log but when I ran it CPU never went above 64C

Next is memtesting ram..might try disabling expo and see if that help.

ED209 · Friday at 07:31

When you built the system was it a clean install of Windows 11 (assuming this is what your using) or did you move a drive from another PC?

Did you install the AMD Chipset drivers?

Do you have any information of what the BSOD says?

Spears105 · Friday at 10:15

ED209 said:
When you built the system was it a clean install of Windows 11 (assuming this is what your using) or did you move a drive from another PC?

Did you install the AMD Chipset drivers?

Do you have any information of what the BSOD says?

Yeah...it was completely all brand new parts. I installed the AMD chipsets. To double check. I used Gamebar " Remember this is a game option." Opened resource manager and all the CPU cores are parking correctly.

First time I got the black screen and hard reset event viewer registered it as a nvlddmkm error under event 14 and 153. Now it doesnt give me any information when it crashes.

Jamin280672 · Friday at 16:52

Spears105 said:
Yeah...it was completely all brand new parts. I installed the AMD chipsets. To double check. I used Gamebar " Remember this is a game option." Opened resource manager and all the CPU cores are parking correctly.

First time I got the black screen and hard reset event viewer registered it as a nvlddmkm error under event 14 and 153. Now it doesnt give me any information when it crashes.

Can you try uninstalling AMD chipset drivers and instead use the ones from the ASUS motherboard website, see if it still does it with the ASUS drivers instead of the AMD version.

aaronyuri · Friday at 17:03

Open reliability monitor and check for errors on the BSOD times.

However, just because the NVIDIA driver causes the BSOD, it could be some other instability causing it to crash. Reseat the memory and run a few passes of Memtest86+ to ensure the DIMMs are good.

Spears105 · Friday at 22:35

Hi guys... thanks for all the suggestions. I think... I've isolated the problem to a couple of key areas. I've got a lot of testing to do over the weekend and I'm going report back to help other people as well.