New Build Issues

SailorSinbad

SailorSinbad

SailorSinbad

Associate
Joined
2 Sep 2014
Posts
12
Hi guys, I really hope you can help. Just built this new pc and issues are taking all my enjoyment out of it. Build is:

AMD Ryzen 5 3600X
MSI B450 Tomahawk max
Corsair Vengeance 2 x 8 Gb DDR4 RAM 3200Mhz
Sapphire Radeon 5700XT Pulse 8GB
WD Blue NVME M.2 SSD
Be Quiet Straight Power 650w 80 Plus Gold modular PSU

Main issue is that when I launch a game the screen almost instantly goes black. I can still hear the music and menu sound effects but nothing on screen. PC doesn't crash and I can get back to the desktop but cannot play a game. This happened just after my initial build so I updated the BIOS and all drivers etc which fixed it for a week or so but now it is back.

The last game I tried to play is Cloudpunk on Steam which isn't exactly an intensive title. I left the black screen running in the background and checked my Radeon software and GPU usage was at 99% with temperatures almost 100 degrees and the GPU usage also showed as 99% in the Task Manager. Power consumption was also way over 200w.

Finally, and not sure this is related at all or even an issue, but the fan on my CPU runs far louder and faster than all my other case fans.

Please can anybody help me? Could it be a faulty GPU? My PSU should be fine shouldn't it?
 
Have you installed the latest Gpu drivers?

The Gpu shouldn't be hitting 100c, maybe check out the fan curve and make sure fans are ramping etc?
 
I suggest you go back to basics and try to isolate the issue by doing some stress testing of your components. There is plenty of software available although Prime95 is hard to beat even though it is one of the oldest - if the pc can run it for five or six hours you know your processor is OK. Then try stressing the graphics card with something like furmark for a similar length of time and finally do the same to the memory with memtest86. If anything is wrong with your hardware it will show up with the stress testing. If everything passes the stress tests it is likely a driver issue - possibly a corrupt file that just needs to be re-installed.
A number of people had been complaining in forums for six months or so about the Radeon drivers causing intermittent problems but only some users were reporting the problems and it was next to impossible to reliably recreate the failures and crashes under test conditions. Apparently these issues have been resolved with the latest drivers but if the hardware passes the stress testing then gpu drivers is probably worth closer inspection.
 
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