New build issues

JRed

JRed

JRed

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Joined
23 Jul 2019
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161
So got my system back from its second RMA today and it is still having the same issue which they could not replicate, I am guessing because they were in safe mode. I started a new account following the fresh install of windows that was on there, but every 4 minutes windows restarts itself (the tower does not restart). On looking in event viewer there are various bits about windows for business, CPID and APPID but no idea how they may impact it.

I have posted in the CS forum but hoped someone here may be able to provide some advice as not sure how long will take them to respond and I really do not want to send it back for a third time!

System is
5800x
X570 Tomahawk wifi
32gb 3600mhz RAM
6800

In case you couldn't guess, I am a bit of a noob when it comes to these things.
 
Most of my crashes are memory related, I would suggest going into bios and disabling xmp or any other overclocks on the memory.
 
As ASMB says, I think memory is the first point of investigation. Either disable XMP/DOCP or knock it down to 3200 and see if it's any better.

Either way, you shouldn't have to do this on a prebuilt, really.
 
I would have thought that would have come up during one of their tests? It was tested when first built and then would have been tested after both RMAs.

It was ordered 28th Jan and delivered 11th Feb, and I have only had it with me a few days in total between RMAs so gettimg rather frustrated now!

The only things I can think of are power maybe on my wiring (but then strange the tower stays on without a flicker) or a conflict in windows permissions from their version and admin settings to the account I set up when first turning it on.
 
JRed said:
I would have thought that would have come up during one of their tests? It was tested when first built and then would have been tested after both RMAs.
Click to expand...

Memory issues can cause restarts of seemingly random occurrence. Just sent a kit of Patriot Viper Steel memory back as one of the sticks was faulty and causing restarts. With both sticks in, the restarts would vary from a few minutes into the session to twenty minutes in. With only the bad stick in, the restarts were immediate. Good stick = all good. You could try that. But disable XMP in BIOS first as already advised.
 
Technically 3600mhz mem. is overclocking so they don't say it will definitely work. You have 32GB at 3600 so its more taxing. If disabling xmp doesn't work try with one stick in whichever slot your motherboard advises usually slot 2, if that crashes, swap sticks over and see if one works without crashing
 
JRed said:
Would being on wifi cause this rather than hard wired internet like they used for testing?
Click to expand...

It can, among many other reasons, since different things put different strains on the memory, for example.

It's not always easy to catch memory errors except by replacing the memory with a different kit, since on occasion faulty memory will pass tests. As they couldn't replicate the error on their side, they would have had no reason to try a different kit of memory. And perhaps any memory tests they ran showed up nothing. The designer of MemTest, if I remember correctly, stated that it can sometimes take over 48 hours to catch some rare errors, whereas normal Windows operation, using WiFi etc, can come up with errors pretty quick.

I'd do all the troubleshooting possible on your end before sending it back again. Your feedback will help them pinpoint the issue.
 
Thanks Danny and ASMB.

I really want to avoid sending it back if I can. It has spent more time with DPD than with me at this point!

I will try and give the things suggested here a go and give them a call to see what they can suggest if nothing works
 
Let us know how you get on troubleshooting the memory, as if it doesn't help then others might suggest the next things they think you should check, eg if the bios is up to date, but again you would hope it is as its a prebuilt system
 
The CS forum person suggested it may be my surge protector as they have seen issues caised by those before. It is a four way Belkin one rated for 525 joules bought around the same time as system so brand new as well.

I am very reluctant to try plugging it in without a surge protector though but not sure if the joules rating is too low for my system.
 
I would just plug it in the wall socket for a while to test. If it doesn't crash within a few minutes, then maybe the protector is the culprit. (unless your place has seriously dodgy electrics shouldn't be a problem). If it's then OK, get a different surge protected cable.

But I don't understand when you say Windows restarts, but the tower does not. If Windows restarts, the computer by definition must restart.
 
Hopefully it is not the electrics, place was rewired just over a year ago!

Windows just stops and goes back to the sequence you get just after you turn the tower on, but at no point do the lights etc om the case or mobo go out if that makes sense? That is what makes me think the tower does not restart, just windows rebooting, but admittedly I know nothing about these things
 
Plugging straight into wall didn't help, had same issue as before.

Tried turning XMP off and then noticed there were windows updates pending install even though had been told all updates had been done, so went to install them and it caused chaos, update failed and undid itself.

Have now turned it all off and unplugged it before I launch it out of the window.

I do not understand how it can get through three rounds of testing and each time only have problems when it gets to me. It is as though the issue does not show in the safe mode of windows that they use, but only shows up when an account is set up.

Getting to the point where I may just push for a refund.
 
Sorry to hear about your difficulties, it sounds like a fresh install of windows might help. I bet you don't want to refund as its hard enough to get a 6800 but at this point I wouldn't blame you.
 
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