New Computer Crashing - Memory Issue?

[BENBOBBY]

I recently built a new computer and unfortuately have been getting BSODs and freezes (and the audio goes nuts). Looking at Event Viewer I have a series of Critial Errors due to 'Kernel-Power' (event 41). At first I thought it might be due to an automatic overclock I applied in Ryzen Master or some outdated drivers, but have disabled that and updated everything but unfortuately still occuring.

Today after my PC froze it wouldnt even post or boot, and noticed a yellow led on my motherboard which indicates a DRAM problem. Which sounds fesible but not sure if it is dodgy memory or due to the way it is installed. I have a NZXT Kraken Z73 cooler and due to the sizing the water pipes push into the first RAM stick such that they are constantly touching and putting it at a slight angle. So maybe its causing it to overheat, create interferrence or make a lose connection? Due to the LCD screen on the pump it cant be rotated any other way (not a great design).

I am just using two sticks at the moment and so far no crashes. I'll do more tests but thought Id get your opinons.

Thanks!


CPU: AMD Ryzen 9 3950X
RAM: G-Skill DIMM 64GB DDR4-3600 Quad Kit (4x16GB)
MOBO: ASUS ROG Strix X570-F Gaming
AIO: NZXT Kraken Z73
GPU: ASUS ROG Strix GeForce RTX 2080 Super
CASE: Cooler Master MasterCase SL600M Black Edition
SSD: Samsung 970 EVO Plus 2 TB PCIe NVMe M.2 x2
PSU: Corsair RM850 850W Modular 80+ Gold
OS: Microsoft Windows 10 Pro 64bit

 

[WgizmO]

Check if your ram sticks are in the right slots in manual as in my for example for dual i need to put to A2 and B2 slot to start with.

 

[Quartz]

Check if your ram sticks are in the right slots in manual as in my for example for dual i need to put to A2 and B2 slot to start with.

The OP has four sticks.

I have a NZXT Kraken Z73 cooler and due to the sizing the water pipes push into the first RAM stick such that they are constantly touching and putting it at a slight angle.

This is not good, both from the physical pressure and from the temperature of the fluid. Ignoring the screen (it can be rotated in software), can you turn the cooler around so it faces the other way and so no longer touches the RAM? Do you have another cooler you can use? Even the stock one will suffice to test.

 

[BENBOBBY]

Check if your ram sticks are in the right slots in manual as in my for example for dual i need to put to A2 and B2 slot to start with.

Thanks for the reply. I have four sticks and four slots so I just installed all four and applied the XMP profile (3600MHz) so thought that was fine?

The OP has four sticks.


This is not good, both from the physical pressure and from the temperature of the fluid. Ignoring the screen (it can be rotated in software), can you turn the cooler around so it faces the other way and so no longer touches the RAM? Do you have another cooler you can use? Even the stock one will suffice to test.

It can be rotated in software, however what they dont mention is it can only be rotated 90 degees counter clockwise - thats literally the only option! So either the pipes are pressing against the ram or the usb connections are - not good.

I could try connecting another cooler, but reading some more online it seems like it could be a problem of running the XMP 3600MHz on all four sticks with Ryzen?

 

[Jamin280672]

Thanks for the reply. I have four sticks and four slots so I just installed all four and applied the XMP profile (3600MHz) so thought that was fine?


It can be rotated in software, however what they dont mention is it can only be rotated 90 degees counter clockwise - thats literally the only option! So either the pipes are pressing against the ram or the usb connections are - not good.

I could try connecting another cooler, but reading some more online it seems like it could be a problem of running the XMP 3600MHz on all four sticks with Ryzen?

The 2 sticks you are using now, swap them to the other 2 for today and see if the issue happens again, if you have time you could always try running memtest.

Im running 3600mhz G.Skills 4 sticks, without any issue, in fact im very impressed with how well they are tightening up at the moment, they should be CL18 but are currently running CL16 however, they seem to need to be trained to get there.

The auto overclock that you applied and then removed, you dont need it, get rid of ryzen master off your system all together, did you try a bios reset after resetting the auto overclock, some of the settings you applied in ryzen master might of got copied to the bios and remain.

Ive just had a look at some google images of the cooler so I knew what you were talking about, maybe try moving the pipes for the cooler like this: https://imgur.com/g0AXL3x

Others experiencing the same problem managed to rotate it: https://www.reddit.com/r/buildapc/comments/5n2rkd/nzxt_kraken_pushing_a_ram_stick_to_the_side/