New Corsair K95 Platinum Giving Me A Headache!

Associate
Joined
30 Aug 2014
Posts
668
Just got it yesterday and these are the issues I'm experiencing only after a few hours of use:

- Can't save "advanced" colour schemes to onboard memory - option isn't even there.
- Can't switch profiles using onboard button when CUE software is running.
- Macro keys are mapped to the profile so when you switch profiles you have to re-map them again.
- Pressing "Update" in CUE throws an error message:

"The Corsair Utility Engine has detected an error during software update check"
- Cue throws a "profile conflict" error when launched:

"The stored profile Default HW Profile 1 on your device does not match the current profiles saved to CUE. To resolve this conflict, please press SAVE to restore the original hardware profile settings to CUE or CANCEL to skip..."

Of course pressing SAVE or CANCEL just results in the same message popping up again later!​

- Switching profiles in CUE doesn't always work.
- Downloaded some online profiles... when I click them they don't actually work all the time - I'm here switching profiles and flicking between advanced and non-advanced yet it STILL showing my old colour scheme - OK had to restart CUE to get the profiles to switch WTH? - OK it's doing it again after 2 mins now I have to restart CUE again?

Anyone know what's going on? Should I RMA or is this the normal rubbish people with Corsair RGB keyboards have to deal with? Thanks.
 
Associate
OP
Joined
30 Aug 2014
Posts
668
Tried hard reset - held down for 10 seconds... not sure if it actually did anything though... no feedback?

Tried re-install yesterday after like 10 mins of fiddling on with this keyboard.

Can you believe it - 10 mins into plugging it in and I was already experiencing all of the above?

On a keyboard that's been brought out like 100 times over the last 5 years under different numerical names...

Does Corsair have like 1 guy doing all their software programming who's always on sick leave or something?
 
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