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New CPU, PC restarts on boot

pENdr4gON

pENdr4gON

pENdr4gON

Associate
Joined
23 Nov 2007
Posts
48
Location
Pompey
I need to bounce some ideas off you guys. I have just fitted a Q6700 that arrived this morning from OcUK.

The phicical install went fine, fresh smear of grease and the heatsink seated properly.

I think that the BIOS is set correctlty after several re-reads of the motherboard handbook I think I have it right.

The PC boots, POST is fine and the OS starts to load, then it reboots part way through the OS load.

I have tryed booting from a Linux Live CD to eliminat any Windows problems.

I have done a complete memory test and there is no issues there. I have chescked all of the obvouse ones like all of the fans are running. There are no extra beeps to indecate BISO errors.

I have updated the BIOS to the latest one.

I have been at this for a while now and need some ideas...

Gigabyte N650SLI-DS4L BIOS F3
Intel Q6700
4 X Corsair CM2X1024-6400
BFG NVIDIA GeForce 8800 GTS OC 512MB PCIe 2.0

PS sorry for the spelling not my PC...
 
Hey pENdr4gON,

Are you saying that *all* the hardware in unchanged except the new Quad-Core? as in the machine has been working fine and all you have done is remove the old processor and installed the new one?

I was gonna say try the system with just two sticks of RAM but if you have had 4 sticks working fine previously then maybe thats not gonna help. Have you done a full BIOS reset and load set-up defaults since upgrading chips?

Have you tried putting back your original chip? what was the first chip anyhow?
 
I have just spoken to someone at OcUK and it's getting RMA'ed back to them... Before I do the old CPU is going back in just to see...

Oh it's a E2160... Grrrr back to two cores.
 
Glad your getting it sorted m8
but i just had to reply to say your post made me laugh out loud :D
the grammer was just funny as :D you should be a comedian hehe

anyway glad you got it sorted.
 
I type loads, different forums and a blog, heck got into Twitter a couple of months back... My spelling is crap and I write how I speak, so if it doesn't read right. Imagine that I'm talking to you, then it should be a little easier to understand.
 
A little dissapointing to know that OcUK have had my CPU for 5 days (4 working) and still have not booked it in! Poor thing is sat in it's box unloved waiting for someone to see to it... Come on guys put as much effort into sorting out your RMA's as you do dispatching.
 
I think the RMA guys must be busy at the moment, it took about 5 days for them to look at a graphics card I RMAed
 
It's a common problem, not one that OcUK suffers from alone, but one I wish would be addressed. Sales always get a higher priority than customer issues and complaints. Getting RMA's sorted out quickly and efficiently stops them from becoming customer complaints.

My order was placed on the 4th, and received on the 5th. That's great! it didn't work, that's not so great. I spoke to someone on the phone and was given instructions and an RMA number, that was good! They received it on the 6th, this I know because the courier said so, this is also good.

What is not so good is I can't track the RMA on the website. I have received an "RMA Receipt Confirmation" on the 9th, but still no update on the website. As I type this I'm at "You are at queue poisons five!" sat here on the phone trying to get some answers. This may take some time! at 10p a minuet might I add, this plus the £5 it cost me to send the CPU back to them. It's all starting to get expensive. I could have gone to my local supplier and got it but I thought I would give OcUK a go seeing as a couple of guys in the clan have used them. It's all going a bit Pete Tong!
 
pENdr4gON said:
It's all going a bit Pete Tong!
Click to expand...
Hey pENdr4gON,

hang in there buddy, as frustrating as faulty hardware (and the RMA process) can be it happens to all of us at some point, I don't envy you, it's just so frustrating sometimes you don't know what to do! :p

It's very rare for someone to have a DOA Intel® Core™2 so I am fearful for you that the RMA guys find the CPU to be working and good, that won't do your stress levels any good I can tell you! :o

If it does turn out to be a faulty oem Q6700 then you just plain got unlucky! :(

Hope it all works out for ya and keep us posted! :cool:
 
I know I'm getting stressed, I was typing that while on hold. I think my stress level was going up and up. After half an hour with no movement in the queue I gave up.

Of course I don't blame OcUK for the CPU, that is out of their control. However I do feel that I can comment on things that are under their control.

If a company can respond to it's customers with in 24 hours when it comes to sales. Should we expect a faster response than 5 to 7 days when it comes to retunes?

I have worked in wholesale, warehouse, sales management, I have a good understanding of the processes involved. An item is signed for as received from the courier, for it to then sit on a bench or pallet for goods in for three days is slow.

Managers understand how customer service build sales. For the managers to set targets of 5 to 7 days to check RMA's is very poor. Especially as that clock doesn't start until the item have been through goods in. If the guys in good in are not on the ball or worse still goods in is being delayed to ease the time constraints of the RMA guys. All very poor, and this from the same managers target "Next Day" for sales and dispatch.

It has long been known that a customer that has had a problem resolved is a happier customer, a more loyal customer than one that never had a problem in the first place.

My comment is that OcUK needs greater resources and faster targets for RMA's. Much better communication to the customers. Someone needs to take a walk down to goods in to see that items are being processed in a timely fashion and not held there, to ease the RMA queue. If customer complain about RMA's taking too long the managers need to know about it so they can manage the situation.

Mind you, a guy could be off work sick, I have no idea how big an operation OcUK is, one guy could make all the difference...
 
Give them a ring :) I just had my first 'bad' moment with OCUK, I placed two orders on the same day, one shipped and the other was still sat printed in warehouse after 4 working days (was in stock) gave them a call and it was sorted.
 
hi there, if you had returned this to many other retailers it would, and could take up to two weeks to process and check, depending on how busy they are.

overclockers i dont think are any differant, you also have something here you dont have most places, a forum!!! with a big section to discuss orders/RMA's and so on. :D

now on to your problem, i will bet my bottom dollar the chip is ok, you went from dual core to quad core? yeah?

windows has loaded and is looking for the drivers for the chip, that you instaled windows with, its not there its gone, with some other thing in its place.

this doesnt happen all the time, going from single core to dual core seems fine, as does some dual to quad core upgrades, but in this case i think you might have been unlucky with it.

next time this happens, try a fresh instal of OS. if it completes it, all is good
 
That's the thing, it would spontaneously reboot whatever I did. Try to boot from Windows, Boot from Windows install disk, Boot from Ubuntu disk. Whatever OS and whatever your tiring to do, install or boot the computer spontaneously rebooted. The temps were fine, I checked from the BIOS.
 
any news on this pendragon? I know the OCUK RMA process all too well, took a letter threatening them with legal action before mine was sorted.
 
The Deuce said:
any news on this pendragon? I know the OCUK RMA process all too well, took a letter threatening them with legal action before mine was sorted.
Click to expand...

God I hope it doesn't go to that type of extreme. As of today, Wednesday they have had the CPU since the 6th, that's 11 days. I spoke to someone on Monday and they said that it should be looked at in the beginning of the week, well it Wednesday already.

When I spoke to him although he did not say anything directly he did intimate that there has been some type of trouble and they were starting to get on top of it. Whatever the "it" is I have no idea, but from the tone of his voice it was as if I should know. Or he was talking from the point of view that everyone knows the situation and the "unspoken" it, taken for granted.

I think some training is needed in that place. "How to answer the phone and what to say to customers..."

I'm a customer not your mate! Lets get that one sorted from the get go. Whole sentences, in English. They are not meandering things like wisps of smoke. They should all have a point, at some time you should get to it!
Also, I'm on the phone and can not see what you see! So pointing and pausing for a momentary silence to make your point as you look around at whatever it is that you see but I can't because I'm on the ******* phone! Grrrr....
 
I have just spoken to someone again today. My CPU is being tested today and I should know by this afternoon. As for why the delay and what great disturbance in the force at OcUK. I asked, "has anything big happened at OcUK recently?" No was the reply, I questioned further and he admitted that they had move premises three weeks ago. That the move had caused a 17 day backlog.

Now that's the type of information us customers need. It goes to explain why the extra time. Information is the key, we can get ****ed off with delays. Thing is with an explanation of the cause of the delays it helps us understand. If we are not given information we will make crap up!
 
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