I guess there is absolutely no chance of receiving them this week then. Very annoying.Unfortunately was unable to get through by phone, but got a response on the CS forum
Seems there were none delivered on the 12th, not sure how that works (maybe a Phanteks palette arrived but with different SKUs on it?). I'll be submitting a cancellation form, pretty disappointed as now can't source an alternative solution but no point getting angry at anyone over it. Naive me thought the pre-order debacles were only limited to 30 series and Ryzen 7s!