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New GPU no output

Jodz

Jodz

Jodz

Associate
Joined
24 Oct 2012
Posts
13
So I received my new Gigabyte G1 R9 380x today, deleted my old drivers, connected new card (lights up and fans spin normally) and installed drivers from the CD but whenever I connect it to the monitor using HDMI or DVI-D my monitor will just go into standby as if nothing is connected.

Any help or ideas would be really appreciated
Thank you
 
mickyflinn said:
What psu do tyou have ? try reseating the gpu and Have you changed the primary graphics source in the BIOS to the PCIe .
Click to expand...

The PSU I have is a Corsair CX500w Builder series "80 plus bronze". I have removed an reinstalled it a few times. I was looking around some other threads before and seen to disable the on board graphics and try but now Ive done that I cant get output from my onboard either so I cant get back into the BIOS can I manually reset them?
 
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fs123 said:
Update motherboard bios as well as check if the onboard gpu is not being started first.
Click to expand...

How can I get back into the BIOS if I've disabled the onboard graphics? I disabled them and the GPU isnt working still so now i have no display to get back to the BIOS
 
It should detect and start up with onboard GPU, worse case you will have todo a CMOS reset to view the onboard.

On your new card I assume you have both power connections connected (I think this takes dual power)
 
RJC said:
It should detect and start up with onboard GPU, worse case you will have todo a CMOS reset to view the onboard.

On your new card I assume you have both power connections connected (I think this takes dual power)
Click to expand...

Its one PCIE connector and from what i can see?
 
fs123 said:
Yes it is one connector. Try taking CMOS battery out to reset bios, then enable onboard gpu and boot from that. Update motherboard bios to latest then try the 390.
Click to expand...

Thank you already got the battery out, how do I update my motherboards BIOS?
 
fs123 said:
Yes it is one connector. Try taking CMOS battery out to reset bios, then enable onboard gpu and boot from that. Update motherboard bios to latest then try the 390.
Click to expand...

I replaced the battery after 5 mins and I am still getting nothing on my monitor plugged into onboard gpu what can I do to access BIOS?
 
did you plug the hdmi cable into the mb? easy mistake

to access the bios its the delete key when you see the splash screen,and you'll need latest mb bios for that gpu,so it will support it/make it work

EDIT: and yes remove gpu/plug hdmi or display cable into the mb
 
Jodz said:
I replaced the battery after 5 mins and I am still getting nothing on my monitor plugged into onboard gpu what can I do to access BIOS?
Click to expand...

Take the 390 out and try but if still nothing then it looks more like a motherboard or psu fault. Just leave the battery out and boot and see what happens.
Motherboards should always clear the bios when there is no battery. By default the onboard gpu is enabled if there is no discrete gpu like the 390.

If you have access to another pc then try the 390 in that.
 
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