New GPU not being recognised.

Kanus · 27 May 2014 at 11:29

Hey,

I've just done an upgrade and now having problems in that it isn't recognising my GPU. Specs:

Intel Core i5-4670k
Radeon R9 280x GDDR5 PCI-Express
Kingston Hyper X 16GB
Gigabyte Z97P-D3 Intel Z97 (Socket 1150) DDR3 ATX Motherboard

I've checked that the card is correctly, and all the pins are attached but comp just isn't recognising that it's there. I've tried unistalling all graphics drivers, and reinstalling new ones but it just gets stuck on detecting graphics hardware.

I have also installed all the MB drivers and it doesn't seem to have helped. I've got my monitor plugged into the GPU so it's at least recognising something. And on top of that, my computer won't shut down properly, just gets stuck on the 'shutting down' screen.

Any help would be greatly appreciated.

RJC · 27 May 2014 at 11:42

Are both Power connections in place firmly also what power supply are you using.

Kanus · 27 May 2014 at 11:45

Yeah, they're connected as well as they can be. The fans are spinning up on the card so it's getting the power.

I'm using a SuperFlower HX650W "80 Plus Gold"

Danny75 · 27 May 2014 at 11:52

Motherboard BIOS flashed to latest version?

mickyflinn · 27 May 2014 at 11:57

Can you check that the primary display is set to pci express and not the integrated gpu.

Kanus · 27 May 2014 at 12:17

BIOS is updated and it's set to the PCIe, not the intergrated.

snips86x · 27 May 2014 at 12:19

Does the card work in another machine? DOA?

Kanus · 27 May 2014 at 12:21

I haven't got another machine to hand to try it on unfortunately

snips86x · 27 May 2014 at 12:26

Tried another PCIE slot?

wazza300 · 27 May 2014 at 13:00

I would shoot gigabyte uk an email and link them to this thread or tell them your issue,could need modded/custom bios to get your gpu working idk

there's no beta bios's for that board either yet,though they have every other board listed

could try it in lower pcie slot then back in the top pcie slot,that usually works sometimes

any newer bios versions on gigabytes website? if so update the bios

lude1962 · 27 May 2014 at 13:02

I've tried unistalling all graphics drivers, and reinstalling new ones but it just gets stuck on detecting graphics hardware.

what did you use to uninstall, windows or CCC ?

Kanus · 27 May 2014 at 14:11

Right, I've got my GPU recognised but still having trouble updating drivers past the "detecting graphics hardware".

I uninstalled the drivers previously via Windows which I think is where my problem is now coming from. Although, weirdly, I still have CCC on my system, which is recognising the new card just fine. Just won't let me update.

lude1962 · 27 May 2014 at 14:25

you've got to do a cllean uninstall windows add /re move doesnt cut it

ccc install manager has a remove all option , if that doesnt work go to amd and follow clean uninstall instructions then rerun ccc install.

Did you use the drivers off the cd or download the latest from amd ?

Kanus · 27 May 2014 at 16:33

Just done a clean uninstall of AMD drivers. Now my GPU has stopped being recognised again and AMD still won't get past the detecting part.

Nix · 27 May 2014 at 17:12

Kanus said:
Just done a clean uninstall of AMD drivers. Now my GPU has stopped being recognised again and AMD still won't get past the detecting part.

As other suggestion, have you tried another slot?

At worst, it may be that the device's option ROM may be bust?

Windows not shutting down may be the OS installing updates.

/run wuapp

Make sure it's all up-to-date.

Have you tried a complete clean install of the OS and everything on top of that yet? It could just be some unknown conflict. It would save you a lot of hassle in the long run.

Kanus · 27 May 2014 at 20:33

I did a clean install of windows and everything is finally working properly.

Must have be some unknown conflict like was said. At least I can finally get down to enjoying this now! After re-installing everything anyway.

Cheers for the help everyone!