New GPU

SimonZachary · 21 Mar 2020 at 18:51

Hi

Today I bought a new GTX 1650 from you guys, got it home and plugged it but the card isn't getting picked up by the mobo. The lights and the fans come on the GPU but that's it. Getting no signal from my monitors, can get into the system using onboard graphics and the Nvidia isn't showing up at all in the system. Tried different pci slot, different power cable etc even reinstalled windows. Can you guys suggest anything else I can try. I put my old gpu back in and it showed up straight away to the system

Thanks Simon

Randomface74 · 21 Mar 2020 at 18:54

post full system specs, including old gpu, and motherboard bios version.
https://www.ccleaner.com/speccy

SimonZachary · 21 Mar 2020 at 19:05

Asus P8Z68-V
Bios V 0606
Intel core I5 2500k
Amd Rad 6800 (old card as my older GTX blew up hence new card)
8 ram DDR3
PSU corsair VS650

Grimley · 21 Mar 2020 at 19:39

RMA Time methinks. PCI-e 3.0 should be backwards compatible with PCI-e 2.0 boards so I think the card is faulty.

SimonZachary · 23 Mar 2020 at 12:09

Little update :
After returning to Overclockers (really helpful as usual

)I live in Stoke so not far

they tested the card and it worked perfect on one of their systems. I thought maybe the nvidia wasn't going to work on my mobo so changed the card for an AMD. Got home and still the same problem, the mobo wouldn't detect the GPU (much more scratching of head). I stumbled over a post on the net about removing RAM and testing, so I removed one stick of ram and booted the system up and hey presto the mobo picked the new GPU up straight away and booted into windows np.
Strange one which I've never had before but the pc is back up and running at least :cool: