new graphics card problem

Imhotepp

Imhotepp

Imhotepp

Associate
Joined
17 Jul 2016
Posts
7
Hi, im a OcUK customer looking for some help if possible. I'm only a novice with computers. Around 4 years ago i bought a mid range system, i5 3570k, radeon 7850 card. The other day i believe my graphics card died, all the screen was fuzzy a lot and windows would crash seconds after loading up, some flashing like an old rewinded VHS etc. And light blue screens of death and grey screens of death. Meanwhile using the onboard gfx was fine. Then i ended up messing my windows up somehow trying to fix it, at that point i was hoping it wasn't my card. So i took it to a pc repair shop, and it came bk with clean windows install and even gfx card seemed fine. Played a game or 2, then the fuzzyness problem came bk, even the motherboard load screen was fuzzy. Again it was fine on onboard.

Next I went to overclockers this saturday just gone and bought a new card, MSI GTX 960. Put it in and it works, played a game and stuff. I also bought 2 case fans, which i plugged in and also work. But i noticed the motherboard screen stays on for so long, maybe 1-2min, the screen where it says press such and such to enter BIOS. During this period i can't enter BIOS or anything on that screen. Then windows loads as normal. Today I moved my pc, took cords from the back to move it. When I came to plug those back in and turn pc on, the pc would try to power up but fail after half a second. It would continue to do this every couple secs, maybe 6 times, then it would boot up but after the long motherboard screen, it would give a black screen and not load windows. I have a video here of that bit:
https://www.youtube.com/watch?v=1SFeFoNQ6b4&feature=youtu.be

This happened with both GFX card and onboard. At this point i also noticed something odd, 2 leads which looked melted or something:
https://postimg.org/image/f958alyep/

so i pecked this white stuff off, leads said power led +/- and plugged them in (wrongly) and tried boot then realised and put them in correct and tried boot, still no difference, though it did boot once straight away without the half second attempts, but still leading to the same black screen. At this point (maybe 7 hours ago) i gave up and was looking at salvaging and maybe getting a new pc. Then i just tried again before I go to sleep, plugged the 2 little leads in to the matching + and -, tried boot with onboard and it worked....so then i just tried with GFX card again and now pc is back on again, though with gfx card still having a long time on BIOS screen and seemingly unable to enter it. Now i am afraid to move my pc even an inch, can anybody help me to:

- Find out why the long loading BIOS screen with new card, and why I'm unable to enter it also.
- If those 2 little pins are significant, i did read they just powered the front panel.
- Why i had these problems today and how I can prevent it? I'm used to moving the pc around a lot and to clean it now im afraid to even nudge it.

Thank you for any help
 
Last edited:
Just as an update, I read about going back to onboard and disabling onboard, and making making PCI primary, did that but it's still same, can't enter BIOS with graphics card, if I try I just get a black screen. Also now I don't know how to enter onboard graphics again since I disabled it, just get sound and no video with onboard now.
 
Take out the video card and see if the onboard graphics will work then. Play about with the display cable if necessary, i.e. unplug and attach to motherboard rear I/O when the computer is started up, try a different graphics port if possible.

The motherboard splash screen 2 minute freeze reminds me of a page file issue I had, which was solved by clearing the page file (Windows will recreate it). Even if that doesn't do the trick, it's harmless, so give this a try:


Start Registry Editor (Run - RegEdit)
Change (right-click and modify) the data value of the ClearPageFileAtShutdown value in the following registry key to a value of 1:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\ Memory Management
If the value does not exist, add the following value:
Value Name: ClearPageFileAtShutdown
Value Type: REG_DWORD
Value: 1
Restart your computer for the change to take effect
Navigate to the same location again using (Run) RegEdit, and change the value concerned back to 0
Click to expand...


The leads problem would concern me, but not sure what the best way to tackle that would be other than ordering a replacement.

Try clearing CMOS as well (several methods, find out what your motherboard manual says about it).

P.S. Moving computer about frequently tends to mean problems more frequently in my experience.
 
It sounds like your motherboard is screwed.

Reset your motherboard to factory defaults (usually done with a jumper and/or removing the CMOS battery, check your manual) and see how it behaves. That will also allow you to get back into BIOS.
 
Hey, thank you very much for the replies, just at work and only had time to try the page file thing in registry but it didn't work. When I finish tonight I will try the jumper and battery for longer (though I have removed the battery a few times already, only for couple secs though) had a quick look in manual before work too, that says to reset I need to do something with the jumper like hold a screwdriver to it, I'll try it when I'm home.
 
Hi there, I have tried all of the above.
Ok so first, I should say everything is still the same. I jumped the 2 pins with a screwdriver whilst power was off an plug detached. Also unplugged battery at same time for 30mins. On first boot, I had the GFX card in. Still 2mins sitting in MOBO screen, then to a black screen and nothing. Had to power it off at the button. Then tried the internal and it took me straight to bios screen, telling me it's been reset and if i should load optimized defaults (which i did). On internal GFX, the pc loads fast (18 secs) and didnt show a BIOS screen. After i switched to GFX card, booted pc, and same as before, 2min MOBO screen then loads windows. Tried in both pci slots, both same. Here is a video booting with internal gfx:

On Int/ Gfx: https://www.youtube.com/watch?v=XgXyZsjbkAA

On GFX card, its same but a 2min MOBO screen. One thing i worked out: i think that when i get a black screen using gfx card after the mobo screen when booting post BIOS reset and when trying to get into the BIOS normally on the MOBO screen, I think somehow im in the BIOS after the 2mins, I but cant see it. Because when i reset bios and tried again with int gfx, it took me straight to BIOS which also explains the black screen. i say black screen but I mean black as in something seems there, my monitor isnt black because its 'off'.


The GFX card works when im booted up and i can play games fine. But this inability to enter BIOS is odd. Well i think i can enter but can't see it. And im worried about what i posted in the first vid, could those 2 little front panel wires cause that boot up problem where it would attempt to start 6 times?

here is a pic of my BIOS on gfx page, booting with int gfx:
https://postimg.org/image/f0j6ojup3/

Thank you for help so far
 
Last edited:
Does anybody have any more suggestions or ideas? A summary: old gfx died, bought new one, runs fine with games, just hangs for like 2 mins on mobo screen whilst booting and I believe I can enter BIOS but not able to see it on the screen. Int gfx loads fast and can enter BIOS.
 
I think I had this with my 980,i couldn't see bios if I used hdmi cable but could if I used mini dp..try a different cable type if you can?
 
When you swapped cards did you completely uninstall all traces of the AMD drivers? If not then you may have a driver conflict. Download DDU and run it. You may as well uninstall both the AMD and Nvidia drivers at this point.

It looks like you have a Gigabyte board? If so then check to see which motherboard bios version you are running and what the latest version is. If you are running a older version then you need to flash it to the latest version to rule out any mobo/gpu conflicts (quite common with Gigabyte boards Z77 or older). Shut down and remove the GTX960 and switch to the onboard. Download the latest bios to a usb stick and reboot into the bios. In the bios you have a flashing tool, I believe it's Q-Flash on Gigabyte boards. Enter that and flash the bios (write down any overclock settings before flashing as it will reset the bios to default after flashing). Once done re-enter any settings you need to in the bios and shut down and power off again. Re-install the GTX960 and connect the monitor lead to it. Boot up and install the latest Nvidia driver. Does this work now?
 
It most likely is the bios, just update straight to the latest from with bios with Q-flash.
If it still flake try setting the pci-e to 2.0 in bios under miscellaneous to test.
 
I just done the flash and put the card in and followed those steps and it loads straight up now :D thank you very much for the help.

Just one more question, is it possible that the odd booting up i had is related to this? The video is in the first post. Or could those 'POWER LED +/-' wires have caused that?

Thank you so much for helping me
 
Glad that worked. Not sure why Gigabyte boards, especially that generation, have such a problem with newer cards. You don't hear about it very often from other manufacturers but at least it's usually easily fixed with a bios flash.

Not sure about the other problem although I didn't like the look of those two cables with the crust on them. I suppose that could have been a factor. Keep a eye on those cables because if they crust up again then something is very wrong.
 
You must log in or register to reply here.
Back
Top Bottom