New iMac just died :(

MuGeN

MuGeN

MuGeN

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Got my iMac on Friday, and today when I came into work there are a lot of crazy artifacts on the screen :(

after calling apple care they have diagnosed a hardware fault (obvious I know but they have to go through the whole process) and i'm down for a replacement...

anyone else had hardware problems like this? i opted for the 4850 model maybe thats where the problem lies?
 
The 4850 model does seem to have caused problems - so that wouldn't be surprising.

It's a shame that it's happened and it's also bound to be annoying but hopefully the process of replacement is painless and as soon as possible.
 
the only major problem with the process is that i can't format the hard drive and i would really prefer it not to go to any old tom dick or harry at apple with the stuff thats on it... basically all my work and work accounts...

i did ask if i could just take it back for a replacement at the apple store (for speed) but they wouldn't do it as it was a custom build... would have been nice to try and blag the next model up (so that its off the shelf) but they said there's no way it can be refunded through the store it has to be done online...

rubbish :(
 
have the 4850 myself, one of this first i think i was lucky as i didnt get the freezing on them, shame yours has gone but apple have the best customer care so they will look after you
 
so does it look like the "feezing" i am experiencing is the same as everyone else? i was getting thick vertical grey lines at the post screen (with the apple icon) then it went to a blue screen (plain blue) with lots of small square artifacts...

is it worth me downgrading to the nVidia? much performance gain for the extra 40 quid and extra hassle / chance of it going wrong again?
 
well depends if you could get away with using the 130 or 120. i think there is a big difference between the 130 and the 4850. but i think your problem is rare. although there has been freezing issues with the 4850, i havnt heard of imac just completely dying due to the card. maybe try the 4850 again?
 
yashiro said:
They messed up installing your 4850. Not uncommon given Apples poor QC on the construction end.
Click to expand...
Ahh ok, maybe if i'd have opened it up and reseated the card it may have fixed it but i think their might be warranty issues with that plus being less than a week old i don't think it would be worth the risk...
 
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