New job prep...

brandc

brandc

brandc

Associate
Joined
11 Nov 2015
Posts
11
I have managed to get a new job as a IT support officer for a large company, a 1st line support role. I have previously worked for a very small company as the sole tech person there. In the previous position i did not use any help-desk management software. I am going to try downloading the user manual for the system they use (topdesk) to read up on it before I start.
In the new role there is a lot of audio visual aspects too, setting up and support for meetings and events as well as video conferencing. I have some experience in this but on a small scale, for example setting up laptops with a projector for presentations and using skype for videoconferencing.
Additional another area of responsibility is telephony, however I have not dealt with VOIP systems before, which they use - Mitel to be specific.
Can any of you guys give me pointers as to how best to prepare for my new job, any sources of info I can read up on etc please?
I have a week or so before i start the new job and want to get clued up and be prepared so I am not clueless and in deep water. Having to ask for lots of assistance.. I would like give a good impression and show that I can do the job.
Any help or advice would be greatly appreciated.
Thanks.
 
Dont worry about it, your new company will induct you and give you time to learn any new systems. Your new colleagues would not expect you to be an expert from day one.
 
Sounds like you are doing the right things. Reading up on the helpdesk software shows good initiative. For a 1st line support role, they will not be expecting high levels of technical aptitude / experience so don't be afraid to ask questions and indeed escalate issues you cannot resolve yourself. If you've come from a one-man-band then this may take a bit of getting used to as instead of having to take end-to-end responsibility for resolving problems, you will be expected to pass things up the chain to those more experienced in that area.
 
Your attitude, approach to problem solving and ability to pre-empt potential issues is going to matter far more than the technical intricacies.

You should be given some training in terms of the VOIP system so I wouldn't look far beyond the basic concepts of VOIP telephony.

Meeting room stuff - test the equipment in the mornings and if it is robust enough, you can check up on it at longer intervals. Make a point of asking users to let you know of important meetings so that you can ensure everything is working 30 mins before etc.

When being trained, write everything down. It shows you are diligent and also goes some way to ensure you won't be asking the same questions over and over.
 
Thanks guys, is there much difference in technology/equipment used for presentations in large companies compared to what I am used setting up i.e a laptop and projector?
I will also be dealing with exchange user setup and mailbox management, anyone can point me to good sources of information regarding this please?
Thanks again.
 
Gayjin said:
Your attitude, approach to problem solving and ability to pre-empt potential issues is going to matter far more than the technical intricacies.
Click to expand...

This is it really, I beat a room full of more technically experienced candidates to get my job as I showed better problem solving and awareness skills.

Working smart is often as important as technical knowledge. Looking for systems and strategies to save wasted time and identifying root causes should always be at the forefront of your mind. Sometimes being the fresh pair of eyes in a department and asking the stupid questions can give you an advantage, just be careful not to tread on any toes.

Good luck, have fun.
 
You must log in or register to reply here.
Back
Top Bottom